Manager, Application and Infrastructure Operations Requisition ID: 235057 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Global Identity & Access Management (GIAM), Engineering team is responsible for the integration of our established security controls pertaining to Identity and Access. The IAM Operations Manager is responsible for ensuring robust security and effective access control within the organization. In this role, you will lead the operations team in managing identity and access management (IAM) processes, upholding compliance with security policies, and resolving access-related issues. Key responsibilities include overseeing code deployments outside regular business hours, serving as the primary escalation contact during pager duty, and collaborating with multiple teams to facilitate secure and efficient access to resources. **Is this role right for you? In this Role, you will:** + **Identity and Access Management (IAM) Operations** : Oversee the lifecycle of user identities and access permissions, including the creation, modification, and deactivation of accounts. Maintain and enforce role-based access control (RBAC) policies and implement secure authentication protocols to ensure appropriate access across systems. + **Access Monitoring and Security Auditing** : Conduct regular reviews and audits of user access to applications, infrastructure, and data to identify anomalies and potential security risks. Lead investigations into access-related incidents and ensure timely resolution in collaboration with cybersecurity teams. + **Compliance and Policy Enforcement** : Ensure operational adherence to internal security policies, regulatory requirements, and industry best practices related to IAM. Support the development, implementation, and enforcement of governance policies and standards across the infrastructure environment. + **Technical Support and Issue Resolution** : Provide expert-level support for access-related issues, serving as a point of escalation for complex IAM problems. Collaborate with cross-functional IT teams to troubleshoot and resolve technical challenges affecting user access and system integrity. + **System Administration and Infrastructure Enhancement** : Manage the configuration, maintenance, and optimization of IAM systems and infrastructure components. Drive the implementation of new features and updates through the organization's CI/CD pipeline, ensuring minimal disruption and alignment with operational goals. + **Documentation and Knowledge Management** : Maintain accurate and comprehensive documentation of IAM processes, access control configurations, system changes, and operational procedures. Ensure documentation is regularly updated and accessible to relevant stakeholders for audit and training purposes. + **Cross-Team Collaboration and End-User Enablement** : Partner with application, infrastructure, and cybersecurity teams to integrate access controls into enterprise systems. Deliver training and guidance to end-users and technical teams on IAM protocols, tools, and best practices to promote secure and efficient access management. **Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:** + Bachelor's degree in computer science, information technology, or a related field (or equivalent work experience). + Minimum of 3–5 years of experience leading cross-functional teams in high-pressure environments, including coaching staff, managing escalations, and driving continuous improvement in IAM operations. + Proven experience in leading IAM operations, access control, and security. + Hands-on experience with enterprise-grade IAM tools such as SailPoint IdentityIQ, Active Directory, LDAP, and Privileged Access Management (PAM) solutions. + Familiarity with security standards and regulations (e.g., NIST, GDPR, HIPAA). + Strong problem-solving skills and attention to detail. + Excellent communication and collaboration skills. **Nice to Haves:** + Industry certifications in IAM (e.g., CISSP, CISM, CompTIA Security+, CIAM) would be an asset. + Demonstrated experience in software development or scripting (e.g., Python, PowerShell, Java) to support IAM automation, integration, and customization efforts. + Fluency in Spanish is considered an asset + Working knowledge of various Cloud platforms **What's in it for you?** + Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans. + Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements. + Upskilling through online courses, cross-functional development opportunities, and tuition assistance. + Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one. + Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, Humans of Digital and much more! Location(s): Canada : Ontario : Toronto Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, pleaseclick here (https://www.scotiabank.com/careers/en/careers/technical-support-for-applicants.html) . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.