**Job Track Description:** + Requires broad technical expertise and company/industry knowledge. + Is accountable for program management functions. + Assists others in achieving goals. + Manages performance appraisals and pay reviews. + Manages training for 3 or more employees. + Manages hiring and termination actions. **General Profile** + Accountable for team performance and results. + Manages professional employees and/or supervisors. + Adapts plans and priorities based on resource and operational challenges. + Acts based on policies, procedures. + Receives guidance from managers. + Provides technical guidance to employees, colleagues, and customers. **Functional Knowledge** + Understands and applies concepts in the field of expertise. + Has growing knowledge of other disciplines. **Business Expertise** + Translates strategy and priorities into work product. **Impact** + Positively impacts level of service. + Impacts the team’s ability to meet quality, volume, and timeline targets. + Guides based on policies, resource requirements, budgets, and business plans. **Leadership** + Builds team engagement to meet service and operational challenges. + Provides recommendations for OT, operational expenses, and rollup data. **Problem Solving** + Resolves technical, operational, and organizational problems. + Supports problem solving across an organizational matrix. **Interpersonal Skills** + Guides and influences internal and external customers, or agencies. **Responsibility Statements** + Manages the software development function. + Develops and implement business plans, policies, and procedures. + Collaborates with other departments to prioritize software development needs including design, development, and + documenting and testing new and existing software. + Evaluates results in the work area to determine if organizational goals are being met. + Analyzes and resolves full life cycle of software development issues. + Performs other duties as assigned. + Complies with all policies, procedures, and standards.