**Job Description Summary** **Job Description** The Fraud Monitoring Manager is responsible for leading a high-performing, production-based team focused on fraud surveillance, alert review, case investigation, and suspicious activity reporting. This role ensures timely and accurate execution of fraud monitoring processes, while driving continuous improvement and operational excellence. The ideal candidate will bring strong leadership, analytical acumen, and deep knowledge of fraud typologies and regulatory requirements. This position plays a key role in protecting the firm and its clients by identifying fraud risks, engaging with internal and external stakeholders, and ensuring compliance with applicable laws and regulations. **Essential Duties and Responsibilities** + Lead and manage a team of fraud monitoring associates, ensuring timely and high-quality completion of daily alert reviews and investigations. + Oversee end-to-end fraud monitoring processes, including alert triage, escalation, case review, recovery process initiation, and SAR (Suspicious Activity Report) filing. + Review and provide feedback on alert dispositions, case documentation, and SARs to ensure accuracy, completeness, and regulatory compliance. + Serve as a subject matter expert and escalation point for complex or high-risk fraud cases. + Collaborate with internal stakeholders (e.g., Quality Control, Analytics, Compliance, Legal, Operations, Technology) and external partners (e.g., financial institutions, law enforcement) to support investigations and recovery efforts. + Monitor (and develop, as needed) team performance metrics and ensure adherence to service level agreements (SLAs) and quality standards. + Identify process inefficiencies and lead the implementation of enhancements to improve fraud detection, workflow, and reporting. + Stay informed on emerging fraud trends, regulatory changes, and industry best practices. + Support the preparation of internal reports and regulatory responses related to fraud monitoring activities. + Foster a culture of accountability, continuous learning, and operational excellence within the team. + Delegate effectively to direct reports to ensure deliverable requirements and timelines are met. + Lead onboarding and continuous training for the team while managing performance and supporting the skill development of direct reports. + Assist in the administration of incoming/outgoing 314(b)s. + Assist in the administration of business-facing inquiries and internal information gathering. + Update, maintain, and develop procedures and guidance documents for team processes, as needed. + Assist in response to regulatory inquiries applicable to fraud prevention practices or relevant to any areas applicable to the work of the team. + Lead reclaims and representment processes. + Maintain currency in laws and regulations pertaining to fraud, anti-money laundering, and financial crime compliance. + Escalate issues or concerns to the Senior Manager of Fraud Investigations and Reporting and/or other senior management as needed. + Other duties as assigned. **Knowledge of** + Concepts, practices and procedures of securities industry and/or banking compliance reviews. + Fraud typologies, detection methods, and regulatory reporting requirements. + Fraud surveillance systems, case management tools, and SAR filing practices. + Rules and regulations of the USA PATRIOT Act, Bank Secrecy Act, Regulation E, Reg S-ID, and any other applicable fraud-related regulatory or industry rules and guidance. + Broker-dealer operations, transaction methods & financial products, and financial services industry practices. + Principles of banking and finance and securities industry operations. **Skill in** + Effective team leadership, coaching, and performance management. + Reviewing and enhancing investigative documentation and SARs. + Cross-functional collaboration and stakeholder engagement. + Analytical thinking and data interpretation. + Written and verbal communication. + Administering anti-fraud policies and procedures. + Planning and scheduling work to meet organizational and regulatory requirements. + Investigating compliance issues and irregularities. + Making risk-based decisions. + Operating standard office equipment and using required software applications. **Ability to** + Lead a high-volume, deadline-driven team with a focus on quality and compliance. + Identify and implement process improvements with measurable impact. + Communicate effectively with technical and non-technical audiences. + Manage multiple priorities in a fast-paced, evolving environment. + Adapt to evolving fraud threats and regulatory changes. + Inspire a high performing team. + Gather information, identify linkages, trends, and significance and communicate findings. + Interpret and apply regulations, identify and recommend compliance changes as necessary. + Work independently as well as collaboratively within a team environment. + Provide a high level of customer service. + Establish and maintain effective working relationships at all organizational levels. + Maintain confidentiality and exercise sound judgment. + Foster a culture of integrity, accountability, and continuous improvement. **Licenses/Certifications** + CFE required or the ability to obtain within 12 months + CAMS preferred **Travel Required:** + Yes, 10 % of the Time **Education** Bachelor’s: Accounting, Bachelor’s: Business Administration, Bachelor’s: Finance **Work Experience** General Experience - 6 to 10 years **Certifications** Certified Anti-Money Laundering Specialist (CAMS) - Association of Certified Anti-Money Laundering Specialists (ACAMS) **Salary Range** $100,000.00-$100,000.00 **Travel** Less than 25% **Workstyle** Remote At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. We expect our associates at all levels to: • Grow professionally and inspire others to do the same • Work with and through others to achieve desired outcomes • Make prompt, pragmatic choices and act with the client in mind • Take ownership and hold themselves and others accountable for delivering results that matter • Contribute to the continuous evolution of the firm At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.