At Vitalant, our mission is to help save lives through blood donation—and every team member contributes to that life-saving work. We’re seeking a Manager, Accounts Receivable Collections to support this mission by ensuring the efficient and accurate management of incoming payments across Vitalant and its affiliates. In this role, you'll lead the collections function, develop and implement strategies to optimize cash flow, and oversee customer accounts to ensure timely resolution of payment issues. Your leadership will help maintain the financial health of the organization, allowing Vitalant to continue delivering critical services to the communities we serve. You’ll collaborate across departments, bringing a proactive and strategic approach to managing receivables and supporting our operational success.   What to Expect   Schedule: Monday - Friday This position will have a hybrid work environment operating from the Scottsdale, AZ location 3 days per week and working from a remote/ at-home office 2 days per week.   Our comprehensive total rewards support you, your family, and your future with:  Medical, dental, and vision insurance 401K + 5% company match Tuition assistance up to $5k per year Free basic life and AD&D insurance Free short-and-long-term disability insurance Paid time off Employee Resource Groups Recognition and perks     As a Manager, Accounts Receivable Collections, you'll get to: Lead day-to-day collections operations, ensuring timely follow-up and resolution of outstanding invoices.Monitor past-due accounts and implement effective collection strategies and procedures.Identify and implement process improvements, including automation and best practices, while ensuring compliance with financial policies.Collaborate with Sales and Legal teams to address complex or delinquent account issues.Conduct research directly within AR systems to resolve collections-related matters.Create and present AR collections reports for Accounting and Sales leadership.Propose, establish, and monitor customer payment plans to support successful collections.Implement and maintain a financial verification process for new and existing customers.Lead, mentor, and support collections and cash application team members through training and daily guidance.Set clear performance goals and KPIs for the collections team to drive results. Knowledge/ Education Bachelor’s degree or equivalent combination of education and experience required.   Experience Five years related experience required.Five years previous supervisory experience required.Healthcare background preferred.Medicare billing/Cost report experience preferred.High volume/multi-entity experience preferred.   Skills/ Abilities Must possess the skills and abilities to successfully perform all assigned duties and responsibilities.Must be able to maintain confidentiality.Ability to work in a team environment and participate as an active team member.Able to organize, prioritize, and execute a variable workload and multiple priorities.Extremely detail oriented, accurate and organizedExcellent oral, written and interpersonal communication skills.Strong analytic and problem-solving skills.Must have strong Excel skills.