Welcome page Returning Candidate? Log back in! Manager, Accounts Receivable and Patient Accounts - Financial Services Job Location CA-ON-Vaughan | CA-ON-Richmond Hill | CA-ON-Toronto Competition Number 2025-16604 Job Status Permanent Full-Time Department Financial Services Shift Days or as operationally required, Flexibility may be required, Monday - Friday Hours 7.5 Hour Shifts Reports To DIRECTOR, FINANCE Job Description

Mackenzie Health is seeking a dynamic and experience Patient Accounting Manager to lead the full revenue cycle within the hospital. This role goes beyond traditional oversight – it drives innovation, ensures integrity of billing operations and compliance with internal controls, and fosters a culture of continuous improvement across the patient accounting team. This role will support the transformation of the Patient Accounting team as the organization implements a new ERP system and will help advance the EPIC revenue cycle management to maintain the hospital’s HIMS EMRAM Stage 7 status.

 

Key Responsibilities

Oversee the complete billing cycle, ensuring timely and accurate patient invoicing, prompt collections and adherence to cash controls. Develop and implement performance metrics and dashboards to monitor AR trends and effectiveness of core activitiesIdentify opportunities for process improvements and support change management during implementation of improvements.Collaborate with cross functional teams in special projects to optimize collections and streamline workflows, including the IT HB Billing team to enhance EPIC utilization, Patient Access team to optimize patient experience and clinical departments to recover patient related costs.Demonstrate high emotional intelligence, empathy and assertiveness in patient account collectionsSupervise and approve EPIC work queues, including payment posting and account adjustmentsEffective management and routine review of the aged trial balance, identifying accounts requiring escalated collection efforts or assess bad debt on a routine basis. Serve as the primary escalation point for high-risk accounts and liaison with the Patient Experience teamDesign and document standardized operating procedures to enable streamlined and consistent processes. Support team in arranging payments plans and settlements, including the refinement of standard operating procedures and decision trees to support consistency in the teamMentor and develop team, fostering a high-performance culture, positive working environment and excellent patient service.Lead routine team meetings to foster an engaged team and support solution finding. Conduct orientation, training, and ongoing education for staff. Empower teams to take initiative to enhance and streamline their day-to-day processes. Provide elbow support and mentorship to team members learning new functionsSubject matter expert on Ontario hospital billing rules and practices, including OHIPSpearhead audit readiness and ensure full compliance with provincial and federal healthcare billing regulationsSupport internal audits and ensure adherence to cash controls and financial policiesParticipate in special projects and assignments as required

What must you have?

Excellent communication skills, empathetic and assertive communication skills Post-secondary education at a university or college. A post-secondary degree in Business/Accounting is an asset. Previous supervisory or leadership experience is essentialAbility to supervise staff, review and prioritize workAbility to take initiative and embrace challengesProven experience managing multiple projects simultaneously while maintaining a high standard of workAbility to foster an environment that nurtures collaboration, teamwork, and mutual respect

What else do you bring?

Exemplary customer service skills, demonstrating strong emotional intelligence with an ability to strike a balance between empathy and assertiveness in patient collections. Excellent organizational and interpersonal skillsAbility to communicate effectively both verbally and in writing with all stakeholdersStrong attention to detail and high level of accuracyCreative problem-solving and conflict management skillsAbility to prioritize tasks and consistently deliver accurate results within tight deadlinesAbility to make sound decisions when dealing with patients or outside agenciesAbility to work independently and in a team environmentProven attendance recordDemonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for allAbility to perform the essential duties of the jobEffectively uses empathy in interactions with others and demonstrates behaviours consistent with Mackenzie Health’s commitment to caringModels behaviour that is aligned with the values of Mackenzie Health – excellence, leadership and empathyCommitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment

Preferably, your profile also includes:

A minimum of three years managerial experience leading large teamsA minimum of five years progressive experience in an Accounts Receivable rolePreferably hospital-related experience. Preference will be given to those candidates with experience in Epic. Proficiency in Microsoft Office (specifically Excel, Word, PowerPoint)Experience identifying and implementing process improvements

*You may be required to work at any site of Mackenzie Health.

---

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

 

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.

--- #MackenzieHealthCareers, #LI-JB1 Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQs