Main Accountabilities:
Account Management• Lead the Account Management Team to fulfil and exceed customer’s requirements and expectation• Assist Customers for continuous improvement based on DHL value propositions• Lead the Account Management Team to address operational issues with customers, identify trends and establishing best-practices.• Focus on establishing and meeting customer SOP, accurate and timely billing, and achieving KPI performance targets• Compile KPI reports from across the region and communicate the performance for customers to a wider business audience globally.
Business Development• Support Business Development team in preparation of RFQs and RFIs, customers meetings & conference calls• Work with Service Delivery team on new accounts acquired & multiple project implementations• Coordinate with other departments or business units to minimise operations cost, maximise revenue and optimise operations efficiency
Planning• Introduce best practices operational performance across OMS implementations based on SOP and logistics experience.• Implement new businesses and programs. Analyse existing service model and drive for continuous improvement
Management• Monitor the service level of Account Management team• Conduct reviews with team members for customer problem resolution.• Allocate the manpower and resources based on service demand and revenue streams
Requirements for the Job:

• Knowledge of End to end supply chain management• Experience in managing process/system enhancement• Familiar with Standard Operating Procedures (SOP)• Bachelor degree or above in Business or Logistics• Minimum of 7 years experience in Logistics/Supply Chain Industry• Good interpersonal, communication and negotiation skills• Good planning analytical and problem solving skills• Proficient in PC operations knowledge, e.g. Ms Excel, Powerpoint, Outlook