Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Management Trainee, Customer Care

The Operations Supervisor will be responsible for handling daily escalations from the team associates, reconciling timecard records for non-exempt employees and approving time-off requests for non-exempt employees. Work on high-level special projects as assigned by Operations Manager.

Responsibilities

· Manage daily escalated issues

· Aid and guide on issues as necessary

· Enforce departmental policy and procedure changes with associates

· Represent the department during company sponsored events or while working offsite

· Work with the management of AG Financial Advisor’s clearing firm to resolve service issues, identifying processing gaps and systemic issues. The ability to follow through to resolution on these issues is mandatory

· Will work on processing functions, must be fully cross trained on all processing functions

· Provide objective feedback related to team development and training needs

· Provide training to Customer Service teams and communicate department changes

· Must be able to think independently and offer suggestions and solutions for team improvement

· Manage department projects and set priorities

· Manage day to day workflow and meet department service levels

· Coaching and career development with processors and specialists

· Provide input for hiring, promotions and staff reviews

· Facilitate regular 1 on 1 meetings and direct goal development and progress

· Monitor and approve vacation and time off requests

· Reconcile timecard records for non-exempt employees

Qualifications we seek in youMinimum qualifications

· Excellent attendance record

· Excellent communication skill

· Ability to read and interpret certain legal and support documents such as living trusts, corporate resolutions, etc. Requires reading, writing and comprehension of simple instructions, short correspondence and memos. Effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

· Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

· Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Preferred qualifications/Skills

Written Communications – must be able to document procedures and develop both internal and external communications

Why join Genpact?
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000 bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.