Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future. Join our team as the expert you are now and create your future. The Managed Services Sr. Associate - Workday Student Financials will assist in the delivery of managed services for our Workday Student clients. This role involves supporting the managed services team, resolving client issues, and ensuring high-quality service delivery. The ideal candidate will have a foundational understanding of Workday Student, student functional knowledge, strong problem-solving skills, and a commitment to customer satisfaction. **Key Responsibilities:** + Assist in the day-to-day operations of managed services, ensuring timely resolution of client issues. + Provide support to the Workday Student managed services team, including troubleshooting and problem resolution. + Maintain strong relationships with clients, understanding their needs and ensuring their satisfaction. + Monitor service performance metrics and assist in implementing strategies for continuous improvement. + Collaborate with cross-functional teams to ensure seamless service delivery and integration with other systems. + Stay up-to-date with the latest Workday Student updates and industry trends to provide informed support to clients. + Assist in managing service level agreements (SLAs) and ensuring compliance with contractual obligations. + Prepare and present regular reports on service performance and client satisfaction to senior team members. **Qualifications and Skills:** Proven expertise and hands-on experience on incidents and service requests, including configuration changes and enhancements, related to at least 1 of the following areas: + **Workday Student Financials** + **Student Financial Processes** + Bachelor’s degree in Information Technology, Business Administration, or a related field. + Minimum of 4 years of experience in Oracle HCM services or similar roles. + Good knowledge of Workday Student modules and functionalities, with at least one certification (level 2 support). + Strong problem-solving and analytical skills. + Excellent communication and interpersonal skills. + Ability to work collaboratively in a team environment. + Strong organizational and time management skills. + Customer-focused mindset with a commitment to delivering high-quality service. + Knowledge of ITIL or other service management frameworks. The Managed Services Associate plays a crucial role in ensuring the successful delivery of managed services to clients. By effectively helping clients leverage the best out of their ERP systems, the Associate contributes to the growth and profitability of the organization's managed services department. This role requires strong skills, technical expertise, and a customer-centric mindset to deliver exceptional service experiences and exceed client expectations. The estimated base salary for this job is $115,000 - $140,000 USD. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. This job is also eligible to participate in Huron’s annual incentive compensation program, which reflects Huron’s pay for performance philosophy. Inclusive of annual incentive compensation opportunity, the total estimated compensation range for this job is $128,800 - $165,200 USD. The job is also eligible to participate in Huron’s benefit plans which include medical, dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future. **Position Level** Senior Associate **Country** United States of America At Huron, we’re redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client’s challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work…together. Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron. Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues. Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. All benefits and programs are subject to applicable eligibility requirements. Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace.