**Job Summary** We are seeking a dynamic and strategic leader to head our Managed Services division in the United States. This role is pivotal in driving the growth of our managed services business while ensuring an exceptional customer experience. The ideal candidate will bring a blend of operational excellence, customer-centric thinking, and commercial acumen to scale our offerings and lead a high-performing team. **Key Responsibilities** **Strategic Leadership & Growth** + Define and execute the vision and strategy for Managed Services in alignment with company goals + Drive revenue growth through new business development, upselling, and expanding existing client relationships + Identify market trends, customer needs, and competitive landscape to shape service offerings and go-to-market strategies **Customer Experience & Delivery Excellence** + Champion a customer-first culture across all touchpoints of the Managed Services lifecycle + Ensure delivery of high-quality, SLA-driven services that exceed client expectations + Implement best-in-class service management practices, including ITIL, automation, and continuous improvement **Operational & Financial Management** + Optimize resource allocation, delivery models, and operational efficiency + Establish KPIs and dashboards to monitor performance, customer satisfaction, and profitability **Team Leadership & Development** + Build, mentor, and lead a cross-functional team of service delivery managers, engineers, and customer success professionals + Foster a culture of accountability, innovation, and continuous learning + Work in a matrix-based environment **Education and Experience** + 10+ years of experience in Managed Services, with at least 5 years in a senior leadership role + Proven track record of scaling service businesses and delivering exceptional customer outcomes + Strong understanding of IT infrastructure, cloud services, cybersecurity, and service management frameworks + Excellent communication, negotiation, and stakeholder management skills + Experience working with enterprise clients across industries Preferred: + MBA or equivalent advanced degree + ITIL, PMP, or other relevant certifications + Experience with global delivery models and offshore/nearshore teams Compensation: The target salary range for this position is 178,500 - 266,200 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process. 131027 At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process. **Equal Opportunity Employer:** NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification. **Why NetApp?** We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches. We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future. If you want to help us build knowledge and solve big problems, let's talk.