Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Director

Job Description & Summary

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.

As a managed service delivery generalist at PwC, you will execute outsourced processes, such as client and customer interaction; data review, enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.

Company Overview  

PwC Overview:  

At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 152 countries with more than 328,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services 

PwC Middle East Overview:  

Established in the region for over 40 years, PwC Middle East employs over 10,000 people across 12 countries: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Qatar, Saudi Arabia, Palestine and the United Arab Emirates. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market, and beyond.

Corporate Culture & Working Environment:   

Our culture is one of inclusivity and care, where we respect each other and our differences. It's one that supports collaboration, teamwork and innovation and one that embraces difference. We support everyone having a voice and feeling empowered to challenge the status quo, bringing new ideas to the table 

As PwC staff, you will have the chance to collaborate across level, line of services, and global network. Not only in terms of work, get involved too in firm-wide events.

 

Line of Service and Overview: 

Managed Services is the delivery and execution business within PwC, providing operational solutions for clients. It brings the best of PwC’s advisory capabilities, our technology expertise and our operational delivery to help clients solve complex problems 

 

Job Details 

Job Summary: 

What does this role aim to achieve in the firm/what impact does the role create  

We are growing our Sales, Activation and Solutioning Function for Managed Services and are looking for a Deal Origination and Sales Director to support our go-to-market capability. The primary purpose of this role is to assist PwC Partners shape and sell managed services to our Technology Services clients.  

Our Deal Origination and Sales Directors take the lead in driving a Managed Services sales strategy, from building relationships internally and with C-suite level clients to identifying opportunities for cross selling services. 

You will work closely with our Solutions Lab and experienced Solution Architects, who will support the detailed design of a Managed Service solution (including cost modeling, deal shaping and bid management support). 

We are looking for someone who can build relationships quickly with senior client and internal stakeholders, and who has experience of Managed Services sales across the Technology  sector. You will need to be curious, have an analytical nature and a base of core business development, sales or account management experience across Managed Services or the Technology industry. 

Roles and Responsibilities: 

Daily tasks and delivery expectation  

Agree a sales strategy for the sector, and identify priority opportunities and clients. 

Build relationships and develop new relationships with c-suite level clients and internal stakeholders  

Originate sales opportunity and work with Solutions team and LoS to shape the proposition and the solutions for the clients 

Work with the business to take new Managed Services solutions to market 

Generating and developing opportunities through to closure of a sale  

Leverage the support of the broader Managed Services Solutioning capability to build compelling go-to-market solutions  

Have the ability to identify opportunities for cross selling across existing engagements and client portfolios 

Expected Skills: 

Specific learned abilities or technical skills  

Experience in architecting and selling of managed services deals in the Technology sector. 

Proven ability in origination of managed services opportunities  

Strategic thinker who can work with key accounts across the Technology sector and identify opportunities to shape and sell managed services  

Experience in the end to end pursuit process from deal identification through to closing sales 

Highly collaborative and able to work across multi-disciplinary teams 

Comfortable in dealing with and influencing senior stakeholders, including challenging when necessary 

Proven experience of delivering commercial and business performance results at pace 

Expected Competencies: 

Values, behaviors & attitude 

Strong communication skills and ability to build trusted relationships 

Strong technology services domain knowledge to lead conversations and create thought leaderships 

Executive level presence and influence 

Good negotiation skills 

Business and commercial acumen 

Able to demonstrate agility between complex deals and simplification of messages 

 

Required Language Skills: 

Proficient in written and spoken English. Arabic is a plus 

Minimum Education and Specific Qualification: 

Outsourcing and/or large complex sales management and business development experience is essential. 

 

Years of Experience: 

15+ years of experience in outsourcing or managed services sales and solutioning, with at least 5 of those being in the Technology Services sector in the GCC region 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Outsourcing, Claims Performance Management, Coaching and Feedback, Communication, Complaint Management, Compliance Auditing, Compliance Review, Contract Review, Corrective Actions, Creativity, Customer Data Management (CDM), Customer Due Diligence, Customer Handling, Data Entry, Data Quality, Data Quality Assessment, Delivery Excellence, Embracing Change, Emotional Regulation, Empathy, Inclusion {+ 32 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date