Reporting to the Boutique Manager, you will be part of the sales team within our Beauty Boutique (make-up, fragrances and skin-care), and you will contribute to engage our clients by creating a unique and memorable experience. ​

​

Your main responsibilities are :​

To embody Chanel values and DNA ​

Share solid knowledge of the brand, its heritage and know-how with clients as well as the team​

Co-create stories with and for clients, share the brand culture and blend it with the clients’ personal story​

Nourish a beauty culture, constantly follow latest trends and be pro-active in self-learning ​

Be a brand ambassador by respecting grooming guidelines at all time​

​

To surpass client expectations ​

Create a tailor-made experience, offer personalized solutions and ensure excellence in client service in accordance with Chanel’s rituals and standards ​

Ensure clients are welcomed in a high-level manner to create a strong relationship with them and ensure brand loyalty​

Develop cross-selling among all categories in the boutique ​

Handle clients service complaints and requests effectively and according to guidelines​

Build your own client data base and work on clienteling along with your Manager​

​

To be a Make-up Artist​

Support and coach the team by sharing your extensive knowledge in make-up​

Be creative in terms of make-up applications and grooming as per Chanel standards​

Give recommendations (action plans, animations, new ideas…) to constantly enhance and boost the make-up category​

Share best practices with the team to offer make-up during the selling ceremony and develop cross-selling among all categories​

Be aware of the latest trends in make-up (color trends, techniques, competitors, innovations, digital…)​

​

To operate the Boutique​

Ensure the Boutique is perfectly well maintained in respect to the VM guidelines​

Understand and participate in the operation of the Boutique and provide your Manager with appropriate reports​

Collaborate with others and contribute to build the success of the Boutique by achieving sales targets and KPIs ​

​You will bring:

Significant experience as Make Up Artist within a high-end or Luxury Retail environment

Your passion about the field of Beauty, particularly make-up

A strong understanding of client experience

Excellent interpersonal, communication skills and sense of initiative, along with a strong intercultural approach

Fluency in English is a must. Arabic would be an advantage.

You are energised by:

Fast-paced environments

Helping clients feel confident, empowered, and beautiful

Results driven with excellent communication skills