Who we are
We are looking for new members for our Major Incident Management team !
With its headquarters in Braunschweig (Germany), the client the largest automotive financial services provider in Europe. Our client act as a global sales promoter for the brands of the group and support them in maintaining customer loyalty by offering a broad range of mobility services.
The Major Incident Management team is responsible for the day-to-day operation of Major Incident Management and serves as the single point of contact for the entire Major Incident process. To this end, Major Incident Management assumes a leading role in the context of all major incidents, including those that occur simultaneously, in order to ensure the effective and efficient implementation of the process. It also ensures regular communication with stakeholders, e.g. customers.
As part of the service provision, the Team shall ensure constant availability between Mo-Fr 8-18 and on call via a telephone number used exclusively for this service and the Major Incident Management mailbox.
What you will be doing
\tInviting all relevant parties, including fault clearance teams, affected areas, and stakeholders, to the Major Incident Conference or Call, ensuring adherence to the client's fault clearance criteria.\tAnnouncing incident dates to all involved parties via telephone.\tEnsuring a seamless process for the swift resolution of major incidents while maintaining high-quality incident processing standards.\tProviding transparency from the beginning of the incident, covering business impact, incident history, current analysis status, and ongoing updates throughout the fault clearance process.\tDesigning and activating notifications to keep the client's staff informed.\tConducting risk assessments, making decisions, and prioritizing troubleshooting measures while ensuring visibility of potential or actual effects.\tActively monitoring and following up on agreed incident resolution measures, initiating escalations when progress is insufficient.\tEvaluating and analyzing all resolved major incidents.\tDeveloping and documenting measures for integration into downstream processes such as problem management, change management, availability management, and cybersecurity.\tReviewing and approving Major Incident QuickCodes.\tImplementing sustainable stabilization strategies for the client's system landscape based on major incident management findings.\tConceptualizing and preparing a monthly major incident management quality report, measuring incident resolution quality using mutually agreed criteria, and presenting findings.\tSupporting ongoing efforts to reduce major incident resolution times.\tCreating, maintaining, and enhancing a knowledge database containing incident insights, solution approaches, known errors, system relationships, and client system landscape details, ensuring alignment with client expectations.
What will you bring along
\tBachelor’s degree in Computer Science, Software Engineering or related field preferred.\tMinimum 1-3 years of experience in a similar role.\tStrong understanding of the ITIL framework and best practices, with ITIL certification (v3 or v4) preferred.\tAbility to analyze complex technical issues across IT domains, including infrastructure, applications, networks, and security\tBasic knowledge of IT operations tools and systems, including Monitoring Tools & Console, PowerShell on Command Line, SAP & SAP ChaRM, Job Control, and Server Operations across Unix, Windows, and Azure environments.\tFamiliarity with key technologies supporting system integrity, including Network & Network Security, Storage, Middleware, File Transfer & Archiving, Application Support, Database Management (Oracle, MSSQL), and Java Platform (PKS) for deployment and integration.\tStrong communication skills, both written and verbal, to engage with technical and non-technical audiences.\tExcellent interpersonal and presentation skills for effective stakeholder interactions.\tLeadership and coordination skills to guide cross-functional teams and ensure efficiency under pressure.\tExcellent command of both spoken and written English
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What’s in it for you
✔ New beginnings can be a challenge. We promise a smooth integration and a supportive mentor
✔ Pick your working style: choose from Remote, Hybrid or Office work opportunities
✔ Early bird or night owl? Our projects have different working hours to suit your needs
✔ Nobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms
✔ We want you to stay healthy! Enjoy our Private Health Insurance – it’s custom-made for you
✔ A clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School
✔ Make the most of our epic parties or themed events – they’re lovingly designed for our people and their families
NTT DATA Romania is an equal opportunity employer and considers all applicants regardless to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees.
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What’s in it for you
\tNew beginnings can be a challenge. We promise a smooth integration and a supportive mentor\tPick your working style: choose from Remote, Hybrid or Office work opportunities\tEarly bird or night owl? Our projects have different working hours to suit your needs\tNobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms\tWe want you to stay healthy! Enjoy our Private Health Insurance – it’s custom-made for you\tA clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School\tMake the most of our epic parties or themed events – they’re lovingly designed for our people and their families
Your unique talent is what matters. NTT DATA Romania is an equal opportunity employer and considers all applicants regardless to race, color, religion, citizenship, national origin, ethnicity, age, gender, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic.
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