General Information Req # 100016131 Career area: Engineering Country/Region: Argentina State: Capital Federal City: CABA Date: Tuesday, July 15, 2025 Additional Locations:  * Argentina Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 
To find out more visit www.lenovo.com and read about the latest news via our StoryHub. Description and Requirements Main ResponsibilitiesEnd-to-end responsible for IT major incident management: coordinate support resources from related teams and push major incident to resolution ASAP. Manage executive communication during issue troubling shooting.Conduct Fupan (After-action review meeting) on major incidents: drive related support teams to deep dive for root cause and identify preventative/improve action plan.Create/Update/Consolidate knowledge documents to enrich team knowledge base.Be responsible to prepare all kinds of major incident reports (weekly, monthly, quarterly etc.), timely update and close loop management.Take mentor role to help new staff quickly involved in working environment and get started with daily work.Leverage IT intelligent operation tools and platform, identify major incident mgmt. opportunity and realize it.
Requirement
Bachelor’s degree (preferably in Computer Science, or science/engineering-related majors)2–3 years of work experience (experience in IT operations is preferred)Experience with IT infrastructure (network/server/database) or IT application operations is a plusAdvanced level of EnglishITIL certification or relevant hands-on experience is preferredWell-organized and logical thinker with strong communication skillsAble to perform well under pressureResponsible and a strong team player
Resume in English is required
Additional Locations:  * Argentina * Argentina