Req ID:5638 Category:Technician Location Name:Raleigh - Service Experts Location Address:2815 S Wilmington St, Raleigh, NC 27603 Status:Full-Time

Position Title: Maintenance Technician
Reports To: Field Supervisor or General Manager
Status: Full-time, Regular position
Category: Technician
Location Name: Raleigh Service Center
Location Address: Raleigh, NC

Why You Should Join the Service Experts Team?

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

Service Experts Company Perks and Benefits for YOU

Top Pay for Top Performers, including incentive and bonus opportunities (depending on the position)Our Top Technicians earn over $90,000Generous PTO provided24 paid days off within your first year of employment (vacation, personal holidays, & national holidays)29 paid days off after your 2nd year of employmentReady to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programsCompany-provided smart phone, tablet, uniform plan, and tool replacement programWe’ll make you better at what you do with our internal Training AcademyBest-in-class 401(k) Retirement Savings Plan with attractive company matching contributionsCompany-paid employee Life Insurance with options for YOU and your Family!Short-term and Long-term disability insurance options that will protect you and your family if you are unable to workSupplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs

 Come join the BEST and the BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, & Plumbing!

Position Summary:
Under general supervision, performs precision tune-ups and maintenance on HVAC equipment and accessories. Communicates with customers to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customers. Works under the direction of the Field Supervisor or General Manager.

Key Responsibilities:

Works under general supervision to perform maintenance calls  Performs routine precision tune-ups and maintenance on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner  Inspects and performs limited diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks  Completes routine maintenance and equipment cleaning as needed or required  Responsible for delivery and removal of parts and equipment needed to complete service work  Assists the Service Technician in servicing heating, air conditioning, ventilation, and refrigeration equipment as well as accessories  Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. If necessary, collects payment from customers.  Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability  Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction  Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.  Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for  Represents the company professionally, honestly, and ethically in all business matters and activities  Follows standard procedures and process, ensures that the company vehicle is properly stocked Performs similar/other duties as needed or assigned 

Health & Safety Roles and Responsibilities:  

Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately Reports  any  contravention  of  legislation  or  company  policy,  procedure  or  program  to  direct  supervisor/manager immediately Corrects substandard acts or conditions within area of control Uses  and  maintains  appropriate  personal  protective  equipment  (PPE)  as  prescribed  by  company  program(s) or procedure(s) Never removes or renders ineffective safety guards, devices, or clothing prescribed to be in place or worn Complies with the general rules as prescribed by company program(s) procedure(s) Operates devises or equipment as prescribed by company program(s) or procedure(s) Participates in any safety initiatives, teams, or committees Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately Provides  input  on  developing  safety initiatives and plans to  eliminate  exposures  that  could  cause  accidents Does not perform act that may endanger the safety or well-being of others Does not engage in any pranks, contests, or rough boisterous behavior Works in compliance with applicable legislative requirement

Desired Skills and Qualifications:

High school diploma or GED with additional training and 0 to 2 years’ experience in HVAC with technical training certification preferred  Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area  EPA and safety certifications required  Basic knowledge of the fundamentals of the operational functionality of heating, air conditioning, and ventilation equipment as well as related accessories  Proficient mechanical aptitude and the ability to operate all necessary tools and equipment  Proficient and able to operate all necessary tools and equipment to perform various service projects  Basic skills in reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on air conditioning equipment  Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns  Effective and efficient time-management and organizational skills  Valid driver’s license with acceptable driving record  Available to work flexible hours and on-call shifts as needed  Experience performing basic maintenance work on HVAC equipment and related accessories is desirable  Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.  Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas  Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt  Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception  Ability to lift up to 40 pounds and ability to lift and carry items weighing up to 30 pounds

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