**Overview** **Designation :** **Lead Maintenance Service Representative** **Working Hours and Day : Shift Work** **Work Location : 65 Airport Blvd #01-13 Changi Airport T3 Singapore 819663** **Type of Employment : Permanent** **______________________________________________________________________________________________** **JOB SUMMARY:** **Provide Lead Maintenance Service Representative (MSR) support at any appropriate location to which the incumbent is assigned.** **Perform maintenance, preventive maintenance, and alterations to In-flight Entertainment Systems on aircraft subjected to Federal Aviation Regulations Part 121, 127,135, or 145 to include: troubleshooting and testing of electronic assemblies and units, the removal and replacement of electronic assemblies, units or cabling while installed in the aircraft and the modification/alteration of installed equipment.** **Responsibilities** **KEY RESPONSIBILITIES:** **Supervisor ;** + Develop a work schedule that incorporates the needs of the customer and the Company and provide a monthly update by the fifth of the following month. + Lead line technicians as they perform their duties. + Schedule the line technician's daily maintenance activities. **Aircraft/IFE Maintenance and Support;** + Perform maintenance, preventive maintenance, and alterations to PAC IFE Systems on aircraft subject to Federal Aviation Regulations Part 121, 127, or 135. + Perform troubleshooting and testing of electronic assemblies and units, and the removal and replacement of electronic assemblies, units, or cabling while installed in the aircraft. + Build customer satisfaction through identification, tracking, reporting, and successfully overcome all technical issues for assigned airlines using networked communication systems. + Be a strong customer advocate inside Panasonic Avionics to help engineers and management understand and appreciate the customer's views and negotiation points. + Technically support the customer as a liaison between line operations and PAC departments. + Aggressively contribute to the resolution of all in-fleet problems, assisting the efforts of affected support and engineering organizations within PAC. + Develop and maintain a thorough and accurate knowledge of all PAC products, testers, harnesses, and associated equipment. Requires that the employee maintain knowledge of product revisions and modifications. **Training / Documentation;** + Perform daily data entry tasks and administrative duties. + Operate as the local trainer on the PAC IFE SYSTEM. **KEY QUALIFICATIONS:** + Must have at least a Diploma or Higher Nitec/ Degree in Engineering/ Electronics Technology/ Aerospace Technology or equivalent. + 3-5 years lead/crew chief/ supervisory experience. + Ability to pass extensive security and background checks. + Airline maintenance operations and 24/7 technical support experience highly desired. + A&P (airframe & powerplant) mechanic license as outlined in FAR Part 65. + Background in Aircraft Line Maintenance with the CAAS certifications. + FAA A&P, CAAS B2, UK CAA B2, EASA B2 or other internationally recognized license is required. + Must hold a valid driver’s license. **KEY KNOWLEDGE & SKILL REQUIREMENTS:** + Ability to read, comprehend, and follow instructions, procedures, blueprints, diagrams, manuals, and to comprehend and follow verbal instructions. + Demonstrated ability to lead others. + Good communication skills. + Must hold a valid driver’s license + Proficient in Word, Excel, Outlook (MS products. + Advanced background and knowledge of electronics and troubleshooting generally acquired through commercial aviation, military experience, or technical school education, combined with two years of related industry experience. + Ability to work in a high-stress, high-pressure environment. + Consistently works on moderately complex assignments requiring independent action and a high degree of initiative to resolve issues. Makes recommendations for new procedures. + Acts independently to determine methods and procedures for new assignments. Often acts as a facilitator and team leader. + As a highly skilled specialist, contributes to the development of concepts and techniques. Completes complex tasks in creative and effective ways. + Good knowledge on eX System and troubleshooting skills. + Ability to solve problems as they occur on the local level, not allowing the issue to progress further. + Uses skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures. + Resolves a wide range of issues in imaginative as well as practical ways. + Works on issues where analysis of the situation or data requires review of relevant factors. Exercises judgment within defined procedures and policies to determine appropriate action. + Demonstrates good judgment in selecting methods and techniques for obtaining solutions. + Must be able to work any shift, weekends, and holidays. **KEY REQUIRE CHARACTERISTICS:** + **Leadership Excellence:** Demonstrates strong team leadership with the ability to mentor, motivate, and guide technicians. Leads by example, fostering a high-performance culture built on accountability, integrity, and respect. + **Operational Discipline** : Exhibits a sharp eye for detail in daily operations, ensuring strict adherence to safety, compliance, and maintenance standards. Proactively plans and adapts shift schedules based on operational needs and flight schedules. + **Customer-Focused Mindset** :Prioritizes delivering exceptional service to airline partners. Maintains a professional and solutions-driven approach in all customer interactions, ensuring 100% seat functionality on departure. + **Technical Mastery:** Possesses strong technical acumen in aircraft line maintenance with a sound understanding of IFE (In-Flight Entertainment) systems. Holds valid and recognized certifications (e.g., FAA A&P, CAAS B2, EASA B2), ensuring credibility and technical oversight. + **Crisis & Problem Solver:** Responds swiftly and effectively to on-site technical issues or unexpected challenges, utilizing practical judgment and innovative thinking to ensure minimal disruption to operations. + **Organizational Agility:** Highly organized and adept in managing manpower deployment, preventive maintenance schedules, inventory control, and local logistics. Able to juggle multiple administrative and technical responsibilities seamlessly. + **Stakeholder Engagement** :Comfortable liaising with both internal departments and external agencies (airport authorities, customs, logistics providers) with professionalism and clarity. Builds cooperative relationships across functions. + **Adaptability & Stamina** : Demonstrates resilience in high-pressure environments. Willing and able to work shifts, weekends, holidays, and perform hands-on maintenance if needed. + **Compliance Champion:** Upholds regulatory and safety standards across all processes, including customs procedures, site access security, and maintenance records. Promotes a safety-first culture. + **Results-Oriented** :Maintains focus on key performance indicators such as seat functionality, turnaround time, and team productivity. Continuously seeks ways to optimize operations and exceed expectations. REQ-151801