Maintenance Customer Service Manager - Angleton Danbury Campus **Angleton, Texas, United States** **New** **Hot** Engineering, Crafts, Trades & Labor UTMB Health Requisition # 2503246 **EDUCATION & EXPERIENCE** **Minimum Qualifications:** + Bachelor’s degree in related field. + Five years related experience. (An equivalent combination of education and experience relevant to the role may be considered for this position.) **Preferred Qualifications:** Assignment in healthcare facilities requires a Certified Healthcare Facility Manager (CHFM). Acceptance of other facility management certifications in lieu of CHFM will be at the discretion of the Associate Vice President of Property Services. Assignment in non-healthcare facilities requires a Certified Educational Facilities Professional(CEFP) or Certified Healthcare Facility Manager (CHFM) or Certified Facilities Manager (CFM). Acceptance of other facility management certifications in lieu of CEFP or CHFM will be at the discretion of the Associate Vice President of PropertyServices. If the selected candidate does not have a CHFM or CEFP upon hire, the candidate will be required to attain the certification within two years of the hire date. Progress will be measured by requiring the following at one year: completion (pass or fail) of a CHFM practice exam or participate in the EFP/CEFP preparation course. The employee will be required to have their CHFM or CEFP at or before two years after their hire date. **Job Summary:** Responsible for providing leadership of collaborative efforts within Property Services (Physical Plant Maintenance Department). Provide leadership and coordinate the day-to-day activities of the Property Services Work Groups in their respective areas. Responsible for directing the efforts of semi-skilled, skilled, and journeyman level craftsmen in the maintenance and repair of specialized equipment and systems at UTMB. This position has major decision authority for equipment selection and installation methods on projects; from minor renovation/repairs in a business office to major construction of new healthcare, research and/or academic/business facilities. **Essential Job Functions:** + Provides high level leadership to create a successful working environment for the area maintenance employees in support of the business needs of UTMB and the departments on campus. + Monitors the performance of personnel to achieve optimum efficiency in the maintenance of the UTMB facilities. Completes and presents staff performanceappraisals. + Supports departmental goals to increase UTMB customer and employeesatisfaction. + Aligns staff with workloads and schedules, which includes scheduled time off andmaintaining an acceptable/ availableworkforce. + Collaborate with other Maintenance Customer Service Managers to optimize project scheduling and prioritization betweenareas. + Develops close working relationships with strategic customers andpartners. + Determines and recommends most efficient and effective methods ofmakingrepairs. + Provides technical expertise and leadership for the maintenance and repair ofcritical equipment in research, healthcare, academic and administrative facilities atUTMB. + Keeps current with new technology and recommends changes to operating procedures, new equipment purchases, and related upgrades tosystems. + Monitors the collection of and reviews equipment Preventive Maintenance reports andother pertinent data. Insures that assigned Preventive Maintenance procedures are properly followed. + Perform detailed inspections of operating equipment, personnel activities and plantfacilities as necessary. Identifies and addresses deficiencies in a timelymanner. + Provides training to troubleshoot system problems, which could require following detailed operational and maintenance procedures and/or reading system blueprints. + Provides leadership to ensure employees comply with UTMB’s high standards of workmanship andsafety. + Inform appropriate personnel of unusual conditions, problems ordeficiencies + Provides guidance and training to emergingleaders. + Provides feedback to maintenance staff regarding performance issues andmaintains appropriate performancedocumentation. + Mentors and provide guidance for maintenancestaff. + Provides mediation and conflict resolution for work groups and administers disciplinaryaction asnecessary. + Serves as primary contact for the maintenance and repair of all facilities on campus andsome off campussights. + Responsible for posting vacancy information, conducting employment interviews and conducting departmental orientation of newhires. + Arranges for the procurement of materials and services by the propermethods. + Attend staff and safety training meetings, plant operation, maintenance and othertraining courses as required. Trains personnel on operation and maintenanceprocedures. + Follows and supports the SOP’s and shift procedures established by the maintenanceand utilitydepartments. + Oversees work area assignments to ensure schedules and budgets aremet. + Develops, manages and monitors maintenance performance contracts, maintenance budgets, and purchase servicecontracts. + Prepare technical specifications for equipment repairs and replacementcontracts. + Ensures maintenance programs are effectively integrated with Facilities Development, Planning, Environmental Health and Safety, Police, and other external UTMBdepartments. + Participates in major capital project design, technical support, schedule planning, and final site inspections. Aids in the success of major capital projects from conception tocompletion. + Monitors and provides information to support any institutional accreditation relatingto maintenance. Includes but not limited to JCAHO, AAALAC,etc. + Benchmarks with others to develop “best practice” energy managementprograms. + Analyzes building and equipment conditions and identifies deferred maintenance projects and scope. Provides project managementsupport. + Provides detailed estimates and maintains cost control of major deferred maintenance projects. + Help maintain and update the Facilities Renewal Resource Model (FRRM) database forthe campus that reports to the University’s governingbody. + Provides current contact information and actively participates in the Property Services leadership contact lists for nights, weekends, and holiday emergencies. Contacts other leaders or maintenance technicians for response to emergencies as needed. Response may include resolution of issues by telephone and may require reporting to campus after normal workhours. + Responds to calls and actively participates in support of Capital Projects working after normal hours as needed. May require presence on campus during project work to ensure continuityof efforts and other leadershipsupport. + Participates in disaster/hurricane preparedness i.e. E1a (On campus ride out team) orE1b (Return to campus recoveryteam). + Handles and maintains confidential documents andinformation. + Identifies and adheres to the appropriate internal controls and reporting structure for the processes and provides mechanisms to monitor and enforcecompliance. **Marginal or Periodic Job Functions:** + Performs related duties asrequired. **Working Environment/Equipment/Location of Position:** Hospital (including a prison hospital), clinical, laboratory, academic, and/or office environments. May be exposed to such occupational hazards such as communicable diseases and harmful chemicals.Some exposure to weather and physical hazards. Exposure to mechanical and electrical hazards and may be required to work in high locations or crawlspaces. + Exposure to areas underconstruction. + Usual working conditions are found in craft shops and mechanicalrooms. + Exposure to adverse weather conditions or temperatureextremes. + Exposure to electrical/mechanicalhazards. + Proper safety and precautions must be closely observed when operating andrepairing specialized equipment andsystems. + Climb ladders and stairways and work on building rooftops of highelevation. + Work in confined spaces such as ceilings, under floor crawlspaces, andmanholes. + May be required to work extended hours or rotatingshifts. + BSL3, BSL3E, and BSL4 bio-containment levellaboratories. + Stand Office Equipment. **OTHER:** Specific job requirements or physical location of some positions allocated to this classification, may render this position security sensitive, and thereby subject to the provisions of Section 51.215, Texas Education Code. The successful candidate may be required to pass a Department of Justice security clearance. **Equal Employment Opportunity** UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities. Compensation