**Responsibilities:** + Provides technical and business support for users of Citi Applications. This includes providing quick resolutions to issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed. + Manages, maintains and supports environments, focusing on stability, quality and functionality against service level expectations + Start of day checks, continuous monitoring, and regional handover + Develop and maintain technical support documentation + Assess risk and impact of test environment issues and escalate to business and technology management in a timely manner + Ensures that storage and archiving procedures are in place and functioning correctly + Engages in post implementation analysis to ensure issues are resolved permanently + Ensures essential procedures are followed and helps to define operating standards and processes + Act as a liaison between users, interfacing internal technology groups and vendors + Acts as advisor or coach to new or lower level analysts + Provides evaluative judgment based on analysis of factual information in complicated and unique situations + Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information **Qualifications:** + 9+ years of managing a Test Environment in a support role including health check, UAT support + **Experience with COBOL/JCL/CICS/VSAM/ DB2** + Handle various components from multiple projects and perform version control, package promotion, preparing environment for UAT and other release activities for production installation. + Work independently and perform release activity such as raising request for UAT/PROD deployment, debugging the issue, prepare/present the release documents + Ability to analyze/solve technical issues + Ability to diagnose & address application issues. + Support Client Testing + Demonstrated analytical skills + Issue tracking and reporting using tools + Knowledge/ experience of Problem Management Tools + Ability to plan and organize workload + Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand + Able to work as part of a virtual team in a culturally diverse background ------------------------------------------------------ **Job Family Group:** Technology ------------------------------------------------------ **Job Family:** Applications Development ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.