Citi Enterprise Command Center (Mainframe Operations) provides the first line operations monitoring as well as advance support services that enable Citi's core Mainframe operation infrastructure to operate 24/7/365. Citi has one if not the largest Mainframe deployment in the world all in support of the core financial functions and services to our global customers. We provide the critical technical monitoring and oversight foundation for Citi's operations through the infrastructure tools in place to focus on Time to Repair – Time to Resume Service. We do this by working as one-team to deliver high quality, reliable, striving for excellence in all we do. This modern infrastructure technology in place requires individuals with focus, understanding of the environments, skills and deep knowledge of the Z IBM platform. We are relentlessly pursuing nothing but the best collectively to ensure Citi continuous operations flawlessly. The Mainframe Advanced Support role requires the candidate to have a good fit on the support lines ECC Mainframe manages. The candidate must has proven knowledge from support lines (Batch, Infra, Changes) and also had to have exposure to Shift Lead exposure. The expectation for the Intermediate role is to fit in the profile of the Advanced Support line, by having a good solid knowledge on how our operation works from front line support up to the escalations path we internally have, being able to get escalations from the support team (L1) and assuring that service for resolution, from the technical stand point, is followed to keep a high service level for our operation. Responsible to participate in the team to increase the efficiency of problem resolution techniques understanding of applications and critical business functions, also the skills to interact and maintain etiquette while being part of the technical coordination to find the shortest path to repair-resume. This role is focused on technical side. Responsibilities: + Resolve moderately complex problems/projects through analysis, technical experience, and precedents; provide analysis for more complex issues, escalating as appropriate + Participate in testing activities, including the creation and execution of basic test scripts and evaluating results for possible enhancements + Complete control activities (risk, self-assessment, COB, audit, etc.) and makes recommendations for enhancements + Collect and organize requirements for hardware acquisition and deployment activities + Gather, compile and synthesize information regarding technology processes or systems; create and prepare reports + Assist in systems implementation/enhancements and post implementation activities + Acts as SME to senior stakeholders and /or other team members. + Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. + Ensure that standards process are followed according the requirementsQualifications: + 2-5 years of experience in an Infrastructure Technology role exposed to Mainframe with knowledge and support among the z/OS platform and its products + Knowledge of Mainframe applications: OPC, consoles, z/OS, TSO/ISPF, Cobol, JCL modify, job demands, IOF, SAR, Syslogs, jobs outputs, SFTP, FTP, SCP, SSH, SSL/TLS, changes, implementations, production batch and products. + IPL knowledge, hands on and handling + Proven knowledge in the change life cycle and the Change implementation from Mainframe ECC side + Proven knowledge of overview and exposure to L1, Shift Lead, Change Lead, Batch and Infra roles + Effective written and verbal communication skills + Effective analytic/diagnostic skills + Ability to communicate technical concepts to non-technical audience and support L1 associates + Ability to work under pressure and organize workload + Initial Program Load hands on experience + Exposure to change process + Bachelor’s/University degree in a technology career is a plus + Intermediate/advanced - ability to speak fluently + ITIL knowledge/certification or similar is a plusThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. ------------------------------------------------------ **Job Family Group:** Technology ------------------------------------------------------ **Job Family:** Infrastructure ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.