Dealership:L0154 BMW of Anchorage BMW of Anchorage Main Line Service Advisor Pay Range: $24-$28/hourly (DOE and Performance) Schedule: Ideal schedule will be Tuesday-Saturday We're more than just a leading automotive dealership; we're a community dedicated to creating an environment where every team member can thrive. We understand that the heart of our success lies in our people, which is why we're seeking a Main Line Service Advisor who is passionate about providing exceptional customer service, eager for personal growth, and values a quality work-life balance. If you're looking for a workplace that champions professional development and offers a supportive, friendly atmosphere, your search ends here. Responsibilities: + Greet customers promptly and courteously upon their arrival. + Listen to customer concerns and questions, providing accurate information and advice. + Recommend appropriate services and repairs based on customer needs and vehicle condition. + Provide detailed explanations of services and repairs to customers. + Upsell additional services and products to enhance customer satisfaction and vehicle performance. + Maintain customer records and follow up on service requests. + Collaborate with technicians and the service department to ensure timely and accurate service delivery. + Ensure high levels of customer satisfaction and retention through exceptional service. Qualifications + High school diploma or equivalent. + Proven experience in customer service or sales, preferably in the automotive industry. + Strong communication and interpersonal skills. + Ability to build rapport with customers and provide exceptional service. + Detail-oriented with strong organizational skills. + Ability to work in a fast-paced environment and handle multiple tasks simultaneously. + Proficiency with computer systems and software used in automotive service management. We offer best in class industry benefits: + Competitive pay + Medical, Dental and Vision Plans + Paid Holidays & PTO + Short and Long-Term Disability + Paid Life Insurance + 401(k) Retirement Plan + Employee Stock Purchase Plan + Lithia Learning Center + Vehicle Purchase Discounts + Wellness Programs