Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.\n

Mail Services Associate Team Lead – Charlotte, NC\n

Job Summary:
The Mail Services Associate supports the daily operations of TMG's mail and office services by working closely with team members and client departments. This role requires a proactive, service-oriented individual committed to delivering high-quality support and maintaining strong relationships with both internal and external customers.\n

Key Responsibilities:\n\n\n

Collaborate with co-workers to achieve team goals and complete assignments efficiently.\n\n\n

Act as a liaison between TMG's mail\/office services team and client departments.\n\n\n

Provide superior customer service by maintaining professional, positive, and respectful interactions.\n\n\n

Communicate effectively (verbally and in writing) and take initiative to identify and resolve potential issues.\n\n\n

Continuously look for ways to improve client satisfaction and service delivery.\n\n\n

Receive, sort, and distribute incoming mail and packages (USPS, interoffice, parcels) to appropriate departments.\n\n\n

Collect and process outgoing mail and courier shipments using shipping software and\/or carrier systems.\n\n\n

Maintain accurate records and logs of all mail and shipments; perform data entry as required.\n\n\n

Monitor and manage inventory of mailing supplies; replenish and deliver supplies for projects as needed.\n\n\n

Drive throughout the Charlotte Uptown area to pick up and deliver mail to client locations.\n\n\n

Perform other duties as assigned.\n\n\n

Requirements:\n\n\n

High School diploma or GED equivalent required.\n\n\n

6 months to 1 year of experience in a mailroom, or with FedEx\/UPS services.\n\n\n

Ability to lift up to 50 lbs.\n\n\n

Valid driver's license and good driving record.\n\n\n

\n

WATCH Where Service Matters: \n