Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 40+ years of success in the industry.\n

Monday-Friday 8am-5pm\n

Summary:
This position supports all the mail and shipping & receiving needs for our client. Working in a corporate environment under the supervision of the Mail Services Lead, the Mail Services Associate processes, delivers and ships all inbound and outbound mail and packages.

Specific Duties & Responsibilities:
\u2022 Provide outstanding customer service to end users regarding their mail and shipping requests.
\u2022 Respond to and manage incoming customer requests received via email, in person or our ticketing system.
\u2022 Sort and research incoming USPS mail.
\u2022 Scan incoming mail for digital delivery to various recipients as needed.
\u2022 Deliver incoming mail and packages to recipients in the building as needed.
\u2022 Scan incoming accountable mail and packages into our mailroom software system.
\u2022 Utilize PDAs and scanners to ensure that signatures are collected as proof of pick-up or delivery for accountable mail and packages.
\u2022 Manage current racks for packages in alphabetical order for packages to be picked up and signed for.
\u2022 Prepare outbound mailers for metering, including folding letters and stuffing envelopes.
\u2022 Meter outbound mail.
\u2022 Pack outgoing shipments to protect contents during shipping.
\u2022 Create outbound shipping labels including for international shipments using couriers such as FedEx, UPS and DHL.
\u2022 Create commercial invoices and other documentation as necessary for international shipments.
\u2022 Follow up with courier companies regarding any issues with domestic and international shipments.
\u2022 Operate various machines as needed to complete assigned tasks.
\u2022 Accurately document inbound and outbound mail and other volumes as needed in logs.
\u2022 Maintain cleanliness of workspace throughout shift.
\u2022 Ensure safety and security procedures are followed at all times.
\u2022 Completing other tasks as may be assigned by the Site Lead.
\u2022 Other duties as requested.\n
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Qualifications:\n

\u2022 High School diploma or GED equivalent required.
\u2022 Ability to lift up to 50 lbs.
\u2022 Strong customer service skills.
\u2022 Strong verbal and written communications skills.
\u2022 6 months to 1-year experience in a mail room or experience at FedEx and\/or UPS.
\u2022 Postage Meter, UPS, FedEx, DHL and USPS knowledge.
\u2022 Have good working knowledge of mail and computer basics.
\u2022 Proficiency in MS-Office: Word, Excel, Outlook, and Power Point.
\u2022 Ability to appropriately handle confidential and highly sensitive material.
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WATCH Where Service Matters: \n