Mail Operations Specialist **Dupaco Community Credit Union** 1 Positions ID: MAILO002860 Posted On 06/13/2025 **Job Overview** The Mail Operations Specialist at Dupaco Community Credit Union is responsible for ensuring the timely and accurate delivery of member communications and statements in electronic and paper mail formats. This role is responsible for managing the logistics of member communications and implementing quality assurance measures to enhance efficiency and compliance. This role will collaborate with various teams to optimize internal and external communication processes and improve member engagement, while also serving as a primary contact for member inquiries related to electronic and paper communication mailings. **Dupaco Values** + Demonstrates Dupaco Values: Rooted In Trust, Empathetic Understanding, Strengthening Relationships, Advocate for All and Invest in You \#DupacoDifference. **https://www.youtube.com/watch?v=Oy\_rZxNXcC8** **What You'll Do:** + Understand daily mailroom operations, including receiving, sorting, and distributing incoming and outgoing mail. + Manage member communication logistics to ensure timely and accurate delivery of member communications and statements. + Coordinate with vendors for postage, shipping, and other mail services. + Manage the e-statement program to drive increased usage and operational efficiencies. + Implement and maintain systems for tracking statement delivery and addressing any delivery issues. + Collaborate with the compliance team to ensure all communications meet regulatory standards. + Optimize mail processing time, ensuring efficiency for both incoming and outgoing mail. + Conduct regular audits of mail and electronic communication processes for accuracy and compliance. + Minimize operational costs related to shipping, mailing, and supplies by optimizing routes and using bulk shipping strategies. + Address discrepancies promptly and implement corrective actions as needed. + Serve as the primary point of contact for member inquiries related to mail and electronic communications, resolving issues efficiently. + Perform other duties as assigned. **You’ll need:** + High school diploma or equivalent. + 5+ year’s experience in mail operations, mailroom procurement, or related field + Strong focus on member service, organizational skills, and attention to detail are essential for success in this position. Primary Contact 114365 Matt Hostert Senior Recruiting Specialist, Human Resources 563-557-7600, ext. 2564 Phone Phone Phone Fax mhostert@dupaco.com Email True False True **Job Details** Categories Banking/Mortgage/Financial Services Information Technology/Telecommunications Location Dubuque, IA Job Type Employee Full/Part Full Time Company ID 986 Job REQ # MAILO002860 \# Positions 1 Start Date 20250613 End Date 20250731 Featured Job TH Ad TH Comments **Similar Jobs** Campus Talent Acquisition Specialist Cottingham & Butler/ SISCO Social Media & Graphic Design Specialist DuTrac Community Credit Union IT Support Specialist Clarke University **Share this Job** Dupaco Community Credit Union **About the Company** Dupaco Community Credit Union is a not-for-profit financial cooperative. When we help our members save money—with a savings account, lower loan rates, fewer service fees, low-cost insurance, financial education and more—we help grow the whole credit union. It’s people helping people. Learn more about us at www.dupaco.com (https://www.dupaco.com/about/) . **A Dupaco career is different.** We’re a diverse crew of caring, passionate, and fun-loving people who work together toward a higher purpose- to always look out for our members’ best interests. That promise is at the center of everything we do. And we have plenty of career opportunities for thoughtful, genuine, and motivated people who can help us deliver. Our culture is built to empower and inspire you every single day. When you get here, you’ll know that your voice is valued and heard. And you’ll find new and unique ways to make a positive impact just by being you. See more perks you'll love (https://www.dupaco.com/about/dupaco-careers/) _Dupaco Community Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity, status as a protected veteran, or status as a qualified individual with disability._