TUI Group is the world’s number one integrated tourism business. Customer Hub & Common Analytics is a global team within TUI technology responsible for TUIs data, analytics and AI platforms as well as global guidance and enablement. We are a multi-disciplinary team of experts across Architecture, Engineering, DevOps and Agile Delivery providing services across the UK, Ireland, Sweden, Norway, Denmark, Finland, Spain, Germany, Belgium and The Netherlands.

We are looking for a talented and dedicated technical enthusiast to join the newly formed Customer AI & Personalisation Team, to leverage AI and advanced analytics to understand our customers better, deliver tailored experiences, and drive business growth through data-driven decision-making and personalization strategies..

The Machine Learning Engineer is a practitioner and advocate of state-of-the-art artificial intelligence practices. Working in an agile environment and keeping up with the ever-evolving technical landscape, the Machine Learning Engineer is a lifelong learner who thinks outside the box.

Become part of our team - applications open!  This role will be advertised for a minimum of 14 days but could close anytime after this time so don't delay!

ABOUT OUR OFFER

Personal benefits: Attractive remuneration, bonus opportunity, exclusive travel perks & discounts, extensive health & wellbeing support, and more.Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance and offer hybrid or remote working models.A career to shape: Opportunities to upskill, reskill and grow your career. Access the TUI Tech Learning Hub to level-up and reach your ambitions.Expand your horizons: Participate in our tech communities and collaborate on global projects and teams.Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation and the Sustainable Tech Community. 

ABOUT THE JOB

As a Machine Learning Engineer, you will be part of a cross-functional team that enables AI engineering skills and capabilities across TUI Group, aligning with TUI’s AI strategy. Being an AI enthusiast with a strong DevSecOps mindset, you’ll collaborate with your team to deliver solutions that challenge the status quo, taking full responsibility for your AI solutions from design to operation. You diligently care about the quality of your work, including proper documentation and security aspects.The Customer AI and Personalisation Team is an expert-team with a passion for AI technology. It works mainly with our App, Web and CRM teams with the mission to leverage AI and advanced analytics to understand our customers better, deliver tailored experiences, and drive business growth through data-driven decision-making and personalization strategies. Whilst you are building and maintaining our self-build segmentation models, laying the foundation for data science driven decision making and personalised offers you will be successful when you and your team deliver innovative and inspiring customer experiences in TUIs digital channels. This is achieved through low friction interactions which encourage customer engagement and bookings ensuring our customers feel understood and valued.You can articulate your thoughts and ideas and take the initiative to translate them into outcomes, ensuring alignment with business and technical teams together with the domain’s teams and the Group Enabler teams, you will research, evaluate, and test new approaches, processes, and tools, helping teams use them effectively. You will participate in Communities of Practice and collaborate on shared initiatives to grow your experience. You are eager to learn and grow in your role, welcoming support and coaching from senior colleagues.You thrive in an international, multi-cultural team, constructively challenging and holding high expectations for yourself and others. You consistently drive for technical excellence, ownership, and self-organization at both team and personal levels. You are passionate about learning, acquiring new skills, and staying up-to-date with the latest developments in your focus areas.Security is part of everyone’s job. At TUI, we practise secure behaviours first in everything we do.

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ABOUT YOU 

Experience in designing, implementing, deploying and using various AI models and algorithms.Experience in deploying AI solutions (e.g. CI/CD pipeline, API development, containers).Strong programming skills in Python.Understanding of machine learning/AI frameworks and libraries.Hands-on experience with cloud technologies and services (e.g., AWS, Azure, Google Cloud)Experience with SQL and/or Snowflake.Some experience with Generative AI technologies (e.g. Bedrock, Langchain, LangGraph).Terms like RAG and Graphs are nothing new for you.Proficiency in data preprocessing and feature and/or prompt engineering.Customer-focused engineer with a passion for crafting high-quality digital products, continuous improvement, and effective team collaboration.Strong problem-solving and communication skills, with an understanding of the social, legal, and ethical impact of AI technologies.

From a workplace to a place to belong.  At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.