JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

As a Program Delivery Manager for Moves Adds Changes (MAC) at JLL, you will provide service line oversight, supplier management, and financial reporting for all MAC activities while reporting to the Regional Facilities Manager overseeing Integrated Facility Management. This strategic leadership role combines project management excellence with vendor performance management, requiring you to lead complex cross-functional projects, manage client relationships, and drive continuous improvement initiatives. You will play a crucial role in JLL's commitment to delivering exceptional workplace solutions by understanding customer experiences, reducing defects, streamlining services, and adding value while supporting both individual moves and team relocations alongside daily ticket services and data management for client seat assignments.

What your day-to-day will look like:

Lead medium to large complex cross-functional projects and programs end-to-end using formal PMO processes while facilitating charter development and integrated timelinesMaintain client relationships and manage conflict resolution while ensuring on-site presence and vendor team project performance criteria are metIdentify and address areas of concern regarding potential liabilities and risks while facilitating key communication meetings for programs and projectsManage program-related MBR reporting and financial tracking/reporting while overseeing internal and external relationships in support of programsAssume lead role representing the service line within IFM team while demonstrating high energy and ability to energize others for improved performanceProvide consultation on complex medium to large scale projects that integrate into organized programs while ensuring successful delivery of objectivesSupervise staff recruitment, selection, promotion, and performance management while preparing and delivering performance appraisals and mentoring team members.

Required Qualifications:

Bachelor's degree (BA/BS) in relevant fieldMinimum three years of related experience in project management or facilities operationsExperience in relocation project management with prior supervisory experienceAbility to comprehend, analyze, and interpret complex business documents with effective communication skillsIn-depth knowledge of financial terms and principles with ability to forecast and prepare budgetsStrong process skills, decision-making, and analytical abilities with demonstrated project management expertiseIntermediate skills with Microsoft Office Suite including MS Project.

Preferred Qualifications:

PMP (Project Management Professional) certificationExperience in Integrated Facility Management or MAC service deliveryBackground in vendor management and performance optimizationKnowledge of continuous improvement methodologies and customer experience enhancementExperience with MBR reporting and financial analysis in facilities managementFamiliarity with conflict resolution and client relationship managementExperience managing cross-functional teams and complex program delivery.

Location: Onsite

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

Location:

On-site –San Jose,CRI

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.