Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center! As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities. Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community! Interested in this position? Apply online and create a personal candidate account! Current Employees of NeighborHealth - Please use our internal careers (https://www.myworkday.com/ebnhc/d/task/1422$794.htmld) portal to apply for positions. To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page (http://careers.ebnhc.org) . Time Type: Full time Department: Education & Training Institute All Locations: 250 Sumner Street Position Summary: A MA Trainee will work in an assigned NeighborHealth Department fulfilling the duties assigned to them by their direct manager. Essential Duties: + Will provide excellent customer service to help resolve inquiries or requests for patients and NeighborHealth staff. + Will work in their assigned NeighborHealth Department supporting the needs of that Department, their colleagues, and patients (if applicable). + Will provide telephone/email support; answering phones/emails in a pleasant and cordial manner while providing excellent customer service to help resolve inquiries or requests. + Follow established departmental policies and procedures for environmental safety and infection control. + Reflect NeighborHealth core values. + Maintain professional attitude. + Will work in their assigned NeighborHealth Department supporting the needs of that Department, their colleagues, and patients (if applicable). + Maintain issues promptly. + Will provide telephone/email support; answering phones/emails pleasantly and cordially while providing excellent customer service to help resolve inquiries or requests. + Participates in required departmental activities. + Maintain excellent punctuality and attendance. + Adhere to all NeighborHealth and departmental policies and procedures. + Use NeighborHealth devices appropriately. + Follow established departmental policies and procedures for environmental safety and infection control. + Perform other related duties from the clinical department as needed. Education: + High School Diploma or G.E.D. Skills/Abilities: + Able to anticipate potential problems and problem-solve independently. + Good communication skills with the ability to both work with different NeighborHealth departments both independently and as a team member . + Bilingual in Spanish prefer but not required. Pay Rate: + $20.00 per hour, until successfully completed program, and transitioned into Medical Assistant I role. EEO & Accommodation Statement: NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to HRrecruit@NeighborHealth.com or call 617-568-4480 to let us know the nature of your request Federal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. E-Verify Program Participation Statement: NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment. There’s a reason NeighborHealth (formerly East Boston Neighborhood Health Center) is ranked as one of the "Top Places to Work" by The Boston Globe. It's because we're committed to maintaining a supportive and welcoming environment — for both our employees and our patients — that reflects our mission and culture. We are proud to offer benefits that support you inside and outside of work. We strive to offer a variety of schedules, a diverse and inclusive workforce, and a patient-driven purpose that supports our local community. Additionally, we utilize our Education & Training Institute as a resource for our large employee workforce who seek to broaden their skill base and advance their careers. We hope you consider joining our team! + Medical & Dental Coverage + Life and Disability Insurance + Privileges at Boston Medical Center for Providers + 401(K) Retirement Plan + Educational Assistance + Flexible Spending & Transportation Accounts + Paid Holidays, Vacations, Sick and Personal Time + A Generous Staff Development Benefit + Excellent Malpractice Coverage + A Designated Medical Staff Office for Physician Support + Free Parking + And Much More…