**Working Title: M365 Messaging Administrator - ITS4** **Job Class: Information Technology Specialist 4** **Agency: Minnesota IT Services** + **Job ID** : 86640 + **Location** : St. Paul + **Telework Eligible** : Yes #LI-Hybrid + **Full/Part Time** : Full-Time + **Regular/Temporary** : Unlimited + **Who May Apply** : Open to all qualified job seekers + **Date Posted** : 07/16/2025 + **Closing Date** : 07/25/2025 + **Hiring Agency/Seniority Unit** : Minnesota IT Services + **Division/Unit** : Office of Enterprise Tech / M365 Messaging + **Work Shift/Work Hours** : Day Shift + **Days of Work** : Monday - Friday + **Travel Required** : No + **Salary Range:** $36.52 - $60.24 / hourly; $76,253 - $125,781 / annually + **Job Class Option** : Systems Software + **Classified Status** : Classified + **Bargaining Unit/Union** : 214 - MN Assoc of Professional Empl/MAPE + **FLSA Status** : Exempt - Administrative + Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes **The work you'll do is more than just a job.** At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. Join the 2,800+ professionals of Minnesota IT Services (https://mn.gov/mnit/about-mnit/careers/) (MNIT) who connect Minnesotans to services that will improve their lives. This position will be part of the Enterprise Services team, which delivers a full suite of services to state agencies, boards, councils, and commissions, and many central services to local government partners. As an M365 Messaging Administrator you will work to maintain, support, and enhance the enterprise e-mail environments and related M365 services that enables email services for over 40,000 Executive Branch employees and the email capabilities for applications that they support. Primary areas of focus are consistent service management and delivery, quality customer service, effective service request resolution and incident management, and positive vendor engagement outcomes. Responsibilities include implementation of clearly defined practices and procedures to maintain standards for administration and proactive management of the enterprise email infrastructure and cloud environments to provide reliable and highly available email-related services to MNIT and its customers. This position must be able to investigate and troubleshoot problems, prioritize, determine impact, find solutions, create and/or update existing procedures and documentation to attain problem resolution. Due to the complex nature of enterprise e-mail and its integration with business processes that support mission critical activities of Executive Branch agencies this position requires senior-level troubleshooting and problem-solving skills. Additionally, the evergreen model of Microsoft 365 demands a high degree of flexibility and the ability to adapt quickly to new feature rollouts, support scenarios, and situations. **This position requires an employee to be onsite at 600 Robert St. N, St. Paul, Minnesota at least 50% of the time, with some opportunity to perform work from a telework location.** + Telework (https://mn.gov/mmb-stat/policies/1422-telework-2025.pdf) for Minnesota IT Services is available on a limited basis. + Candidates residing within 50 miles of the work address listed above are eligible for telework. + Candidates residing 50 miles or more in Minnesota from the work address listed above may be eligible to telework more than 50%. Finalist requires an additional review prior to telework approval. + Candidates residing 50 miles or more from the work address in a state bordering Minnesota (Iowa, North Dakota, South Dakota, or Wisconsin) are not eligible to be hired, unless planning to relocate within 50 miles of the work location in Minnesota or more than 50 miles in Minnesota. **Minimum Qualifications** **Candidates must clearly demonstrate all of the following qualifications in their resume.** Resume tips here. (https://mn.gov/mnit/about-mnit/careers/hiringprocess.jsp) **:** Position requires a minimum of four (4) years of IT related experience in Enterprise Email Services. Experience must include: + Advanced experience delivering, managing, and supporting Microsoft 365 Exchange Online. + Advanced experience automating processes using PowerShell scripting. + Ability to troubleshoot complex email platforms, mail flow, email authentication protocols (DKIM, DMARC, SPF), and spam filtering technologies. + Ability to understand and analyze business needs and design and develop effective, efficient solutions. + Ability to deliver effective verbal or written messages that facilitate a mutual understanding on both parties. + Customer service skills that include active listening, empathy, and problem-solving. A master’s degree in Information Technology or an IT related field substitutes for three (3) years of experience, OR an IT related bachelor’s degree substitutes for two (2) years, OR an IT related associate’s degree substitutes for one (1) year. **Preferred Qualifications** · Experience delivering, managing, and supporting Amazon SES and/or other email services · Experience using Graph API · Experience using Power Platform, including PowerBI · Experience using Agari · Experience developing code in languages such as Python. · Experience conducting technical walkthroughs focused on optimization, diagnostics, and issue resolution · Knowledge of Web accessibility, including the State of Minnesota technology accessibility standard **Additional Requirements** It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following: + SEMA4 Records Check (applies to current and past state employees only) + Criminal History Check + Reference Check + Social Security and Address Verification + Education Verification + CJIS Background Check + Other legally required checks **Minnesota IT Services does not participate in E-Verify. Minnesota IT Services will not sponsor applicant for work visas, including F-1 STEM OPT extensions. All applicants must be legally authorized to work in the United States.** AN EQUAL OPPORTUNITY EMPLOYER Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status. Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.