Job Description

M365 Exchange Online / Exchange Server – Specialist

Based in Singapore, the regional hub for Asia Pacific (AP) and top-ranked biopharmaceutical company on The Straits Times and Statista’s list of Best Employers in Singapore for two consecutive years (2020, 2021).Join the premier biopharmaceutical company that has been in Singapore for more than 25 years and in AP for over 60 years.

Are you an experienced engineer eager to join a dynamic email services team? In this pivotal role, you will maintain and enhance the infrastructure and delivery of our email platform, ultimately improving the overall experience of our services. You will work with Microsoft Infrastructure products like Azure, Office 365, ATP, Microsoft Intune, Exchange Server, Active Directory, and third-party email gateway solutions. Your user centric mindset and ability to collaborate effectively with international teams will be crucial.

Job Responsibilities
 

Provide core administration and escalation support for messaging services, focusing on Cisco IronPort and Microsoft EOP/ATP in a globally distributed O365 cloud environment.Collaborate with engineers and operations staff to test, implement, and transition new services or upgrades to existing core email security services, focusing on Cisco IronPort, Exchange, and the O365 space.Troubleshoot and administer MS Exchange servers (2016 and above), including resolving mail flow issues in hybrid environments.Manage incidents and problems, ensuring ongoing operational excellence of environments, infrastructure consolidation/expansion, and release/patch management, including developing and executing production support procedures such as business continuity and disaster recovery.Proactively anticipate service issues before they occur and make recommendations for resolution.Participate in projects as a subject matter expert as a representative as needed.Develop and execute production support procedures, including business continuity and disaster recovery plans.Manage Exchange Online mailboxes, including configuration of settings, mailbox quotas, inbox rules, and PowerShell usage.Participate in projects related to knowledge base creation to help reduce service desk incidentsProvide support for Exchange Online email environments and email security/hygiene-related issues.Support Outlook Client and OWA, group management products, and user account management and troubleshooting.Provide support for Microsoft Intune and Outlook@Mobile.

We are seeking professionals with the following qualifications, skills and experience:

Education level:

BSc Degree/Master or equivalent with relevant experience in Computer Science or other related disciplines.

Experience and Technical Skills:

8+ years of practical experience with configuration/deployment/support of Microsoft Office 365 and Exchange 2010 / 2013Ability to author high-quality technical documents.Experience with Exchange Online/On-Premises Exchange 2016 or later.Experience with Email archiving & Email Reporting service.Knowledge of MS Exchange Transport Rule (ETR), MS Defender-Email & Collaboration, Cisco Email Security (IronPort) or any other email security gateway products.Proficiency in PowerShell Script.Experience with Mailbox Management.Experience with Distribution & Office365 group management.Experience with Outlook Apps integration.Application integration and deployment with Email Services.Basic understanding of DNS, Network firewall & Load balancer.Experience with Internet gateways and message filtering/ system hygieneExperience with providing support for Exchange Online email environmentsExperience with providing support for email security/hygiene-related issuesUnderstanding and experience with complex globally distributed email environmentsUnderstanding and experience with internet email protocols and email routing conceptsCommunicate effectively and present information clearly.Skill in applying approaches, tools, and techniques for working with individuals and groups in a constructive and collaborative manner, including the ability to build and maintain critical networks and collaborative relationships.Ability to express oneself to provide information to others effectively and in a succinct manner including mid-to-high level divisional management, subject matter experts, vendors, and stakeholders across the enterprise.Accuracy, attention to detail, and the ability to follow through.Good organizational skills and the ability to follow-through on projects with minimal supervision.

Preferred Skills and Qualifications

Programming / Scripting knowledge a plus - Wise Studio, AutoIt, VBscript, PowerShell, XML, CMD/Batch files

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Required Skills:

Business Analysis, Business Analysis, Business Case Development, Business Continuity, Business Continuity Management (BCM), Business Performance Management, Business Process Design, Business Process Management (BPM), Change Management, Cisco IronPort, Computer Science, Customer Project Management, Incident Management, IT Automation, IT Infrastructure Management, IT Solution Design, Load Balancers, Mail Management, Network Infrastructure Management, Operational Excellence, Power Shell Scripting, Production Support, Project Deliverables, Technical Problem Resolution, Training Content Development {+ 2 more}

 Preferred Skills:

Job Posting End Date:

06/27/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R350665