1. Microsoft 365 Administration

Manage Microsoft 365 services, including Exchange Online, SharePoint, Teams, and OneDrive.

Oversee user provisioning and deprovisioning in Azure AD.

Enforce M365 security policies such as Conditional Access, MFA, and password policies.

Troubleshoot M365-related issues (email, authentication, Teams performance, etc.).

Monitor service health and updates via the Microsoft 365 Admin Center.

2. Azure AD Management

Configure and manage Azure AD users, groups, and roles.

Implement and maintain Conditional Access policies.

Set up and manage Azure AD Connect and hybrid identity solutions.

Ensure Single Sign-On (SSO) and identity federation with third-party applications.

Monitor and troubleshoot Azure AD authentication and access issues.

3. Intune & Mobile Device Management (MDM)

Deploy and manage Microsoft Intune for endpoint management.

Configure and enforce MDM policies for Windows, iOS, Android, and macOS devices.

Implement device enrollment processes for both BYOD and corporate-owned devices.

Manage compliance policies to uphold endpoint security standards.

Deploy software, applications, and updates via Intune.

Troubleshoot device enrollment and policy application issues.

4. Security & Compliance

Apply Zero Trust security principles across M365 and Azure AD environments.

Configure Microsoft Defender for Endpoint, M365 Defender, and Microsoft Sentinel.

Implement Data Loss Prevention (DLP), encryption, and data retention policies.

Monitor audit logs and security reports for threats and anomalies.

Conduct regular security assessments and implement necessary remediations.

5. Automation & Scripting

Use PowerShell to automate tasks across M365, Azure AD, and Intune.

Develop scripts for bulk user management, reporting, and policy enforcement.

Automate license assignments, compliance reporting, and system monitoring.

6. Incident Management & Troubleshooting

Diagnose and resolve authentication, device compliance, and M365 service issues.

Collaborate with Microsoft Premier Support for escalated technical problems.

Maintain documentation and a knowledge base for troubleshooting and solutions.

7. Governance & Best Practices

Define and enforce M365 and endpoint management best practices.

Conduct training and knowledge-sharing sessions for internal IT teams.

Ensure alignment with organizational and regulatory compliance requirements.