UPMC Health Plan is looking for a Statewide LTSS Manager to join the Community HealthChoices team! 

The LTSS Manager is responsible for the operational functions of a LTSS team including the direct supervision, coaching and counseling of staff, manage, supervise, and coordinate the LTSS operations of the CHC Team. The Manager is responsible for the day-to-day service coordination functions through the management of staff and activity which may include behavioral health, utilization management and care management. Serves as a liaison to government and other regulatory agencies, and internal departments. Monitors and collects information related to staff and program performance, reviews performance against goals and makes recommendations for improvement. Supports supervisors managing service coordination and care management staff.

Responsibilities:

Selects, schedules, assigns, and evaluates LTSS staff, adjusting hours as necessary. Participates in appropriate department and organization committees. Participates in the development and modifications of CHC LTSS programs. Interprets and enforces department and organization policies. Participates in service coordination rounds, members ICT and program development. Directs the service coordination process for all LTSS staff. Develops, implements, and evaluates LTSS policies, goals, and objectives. Investigates and resolves complaints from members and providers. Recruits, trains and orients new staff and assures that training and education needs of staff are met.