Loyalty Specialist
Customer Engagement and Loyalty, EF Marketing and Creative
Panama  

About the Role:   We are seeking a highly organized, customer-centric professional to join EF’s Marketing Strategy and Loyalty team, supporting both EF Educational Tours and EF Explore America. This dynamic team plays a critical role in building brand loyalty by creating meaningful experiences that extend far beyond our customers’ student travel programs.   As a Loyalty Specialist, you’ll be at the heart of reinforcing positive customer behaviors through targeted incentive programs, exceptional communication, and seamless support. Your efforts will directly impact customer retention, satisfaction, and engagement as we work toward EF’s objective to double our impact.   In this role, you’ll collaborate across our Loyalty team, other EF products, and within internal ET and EA departments—including Sales, Marketing, Engineering, Finance, Operations and Travel—to execute cross-functional initiatives that elevate the customer experience and deepen long-term relationships.   Key Responsibilities:   Support EF Educational Tours and EF Explore America as the primary rewards liaison for customers and internal teams, offering timely, professional and solutions-driven support via phone, email and online chat.  Provide clear guidance on our Global Rewards Program, answer inquiries, and process payments with accuracy and efficiency. Manage and track customer redemptions and reward activity using internal CRM tools and through collaboration with multiple internal teams (EA, ET, EF World Journeys, EF Language Abroad, etc.), ensuring timely and accurate fulfillment. Coordinate with internal teams to execute incentive programs, including applying earned bonuses to customer accounts. Identify and implement process improvements that enhance both operational efficiency and the overall customer journey. Collaborate with the Travel Team to support personal travel bookings for customers. Lead or support cross-functional projects aligned with strategic Loyalty team goals and customer engagement initiatives.     Who you are:  Exceptionally organized and detail-oriented, with the ability to manage multiple priorities without compromising quality. Adept at working in a fast-paced, evolving environment with a proactive and adaptable mindset. A natural communicator—clear, friendly, approachable, and professional. Passionate about creating excellent customer experiences and driven by a solutions-focused approach. Highly collaborative, with experience working across departments to drive shared goals. Excited to contribute to EF’s mission of opening the world through education by turning first-time travelers into lifelong loyal customers. 

 
What we offer:

Join an amazing team of passionate individuals from across the globe.

Hybrid Model – up to one day working from home per week after completion of initial training period.

22 paid vacation days, in addition to 12 paid national holidays.  

Comprehensive health insurance. Eligible after 3 month probation period

Worldclass office facilities that include parking, in-house gym, coffee station, and collaboration spaces.

Seasonal and monthly office events including Holiday parties, Summer Party, and Mix & Mingles.

EF Product Discounts (discounts on travel, international language schools, childcare with our Au Pair product and more).  

STEP Program – Get an experiential travel opportunity in order to know more about our product from the travelers' perspective

Yearly tuition reimbursement up to 1500 USD

Discounts at local venues and businesses.  

  About EF Educational Tours  EF Educational Tours teams up with educators to take students beyond the classroom on immersive international travel programs. We deliver educational experiences powered by a proven learning method that’s designed to build essential skills, like curiosity and communication. Our tours are where learning meets life—they give students firsthand experience of the world, and unlock the type of personal growth that prepares them for their futures.  About EF Education First

Some companies are in the Business of Technology.Others are in the Business of Finance….Sports…Or Soft Drinks.At EF, we're in a different kind of Business.One that's a little less tangible, and a lot more important.Because our Business, what we make, makes everything else possible.We're in the Business of Understanding.Between people.  Between cultures. For over half a century we’ve been the leader in international educational programs and experiences designed to foster such understanding.  Through Language, Cultural Exchange, Academic Studies, and Educational Travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world.  You’ll find our 115 offices located in some of the world’s greatest cities, and filled with smart, driven people who push each other to be better every day. And yes, we have technology, we have finance, we even have sports with our own professional cycling team.  But it’s what we do with it – Building greater understanding, breaking down barriers, and creating a better world…that makes all the difference.