Kforce has a client that is seeking a Loyalty Analyst in Atlanta, GA. Summary: As a Loyalty Analyst, you will play a key role in managing and executing loyalty offer strategies. Primary responsibilities include overseeing offer lifecycle management-such as creating new offers, managing program enrollments and un-enrollments, handling tier escalations, and conducting comprehensive end-to-end testing. Key Responsibilities: * 70% - Offer Management Execution: Lead the creation, configuration, and execution of promotional and loyalty offers within the offer management system; Collaborate with cross-functional teams to ensure offers align with business objectives, are accurately implemented, and deliver a seamless customer experience; Monitor offers performance and troubleshoots issues to ensure timely and effective resolution * 20% - Process Improvement and Optimization: Continuously evaluate existing operational workflows related to offer management and customer support; Identify inefficiencies, recommend enhancements, and implement process improvements to streamline execution, reduce manual effort, and improve overall accuracy and scalability; Collaborate with cross-functional stakeholders to document best practices and drive adoption of optimized procedures * 10% - Tool and Platform Enhancement Recommendations: Partner with the direct manager and Product teams to assess current tools and platforms used in loyalty operations; Analyze user feedback and operational pain points to identify areas of friction in the user experience; Provide data-driven recommendations to enhance functionality, improve usability, and support long-term scalability of internal systems