Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

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What You’ll Do
In this role, you’ll be the driving force behind some of our most valuable customer relationships. As a Desk-Based Account Manager, you'll manage a portfolio of high-tier and complex customers. Your mission? Build trust, add value, and make sure our customers stay happy, engaged, and growing with Colt.

Here’s what you’ll be responsible for:

Building and nurturing strong, long-term relationships with both existing and newly onboarded customers Proactively upselling Colt’s Voice and Network solutions to hit sales and growth targets Managing contract renewals, reducing churn, and ensuring customer retention Collaborating closely with local Account Managers to deliver a seamless customer experience Setting clear expectations, guiding customers through every step of their journey Positioning Colt as a trusted technology partner by sharing relevant insights Coordinating customer onboarding using a mix of digital and personal touchpoints Delegating tasks effectively and working closely with internal support teams Handling upsells, renewals, and escalations with a commercial and customer-first mindset Tracking account performance and hitting personal revenue and retention goals

 

What We’re Looking For

You’re a relationship builder, a problem solver, and someone who thrives in a fast-paced, customer-focused environment. You know how to listen, understand business needs, and guide customers toward the right solutions—while hitting your own sales targets along the way.

Here’s what makes you a great fit:

Solid experience in sales and/or account management (intermediate to advanced level) A natural ability to build strong, customer-centric relationships Confident communication skills—written and verbal Fluent in German and English (both are mandatory) A proactive mindset, with energy, enthusiasm, and a willingness to go the extra mile Strong numerical and analytical thinking, with the ability to turn insights into action Curious and tech-savvy—you’re eager to learn about our products and solutions Well-organised, adaptable, and able to manage multiple tasks or complex accounts A team player with a positive attitude, strong ownership, and resilience

 

Ready to join a team that’s driving customer success at scale? 

Register your interest today, and we’ll reach out when the right role opens up.

What we offer you:

Looking to make a mark?

At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do.

Instead, we employ people we trust, who come together across the globe to create intelligent solutions.

Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want.

We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better.

 

 

Diversity and inclusion

Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.

 

Most recently we have:

Signed the UN Women Empowerment Principles which guide our Gender Action Plan Trained 60 (and growing) Colties to be Mental Health First Aiders Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages.

 

 

Benefits

Our benefits support you through all parts of life, for both physical and mental health.

Flexible working hours and the option to work from home. Extensive induction program with experienced mentors and buddies. Opportunities for further development and educational opportunities. Global Family Leave Policy. Employee Assistance Program. Internal inclusion & diversity employee networks.

 

 

A global network

When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech.