**Job Title:** Specialist, Logistics **Shift Details:** + 1 position: Monday – Friday, 8:00 AM – 4:30 PM + 1 position: Tuesday – Saturday, 8:00 AM – 4:30 PM **Position Overview:** As a Specialist, Logistics, you will provide critical logistics support for high-profile clients such as IKEA, Peloton, and Samsung. This role focuses on inventory control, cycle counting, processing returns, and handling customer claims. You will serve as a key point of communication with customers, carriers, and internal teams, ensuring accuracy and timely resolution of issues. **Key Responsibilities:** + Perform inventory tasks including cycle counting and preparing returns. + Follow up on claims with customers and carriers, including product damages and in-home damages. + Manage inbound and outbound communications via email and phone. + Maintain and update customer profile information; enter loads into the Freight Optimizer system. + Communicate load issues to account managers and provide updates to receivers and customers. + Monitor daily pick-ups and deliveries, ensuring timeliness and product condition. + Validate load data for accounting purposes and investigate product overages, shortages, or damages. + Schedule and reschedule delivery appointments; accept or decline loads per account manager direction. + Provide detailed routing instructions to drivers. + Collaborate with team members to support overall logistics operations. **Qualifications:** + Minimum 1 year of logistics or transportation industry experience. + Strong customer service and communication skills (email and phone). + Ability to handle claims by listening, understanding requirements, and following established processes. + High school diploma or equivalent preferred. + Experience writing routine reports and correspondence a plus. + Ability to follow instructions and problem-solve effectively. + Team-oriented with strong attention to detail. **Pay Details:** $20.50 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance **Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.