Primarily Roles & Responsibilities · Manage all aspects of shipping routes and delivery, specifically with regard to customer satisfaction. Proactively anticipates and defuses potential customer and vendor problems related to freight, packaging and delivery. · Develop and implement transportation strategies for both international and domestic freight services. · Audits freight Invoices (domestic and International) and the freight applied to sales orders. Approves and/or recommend invoice payment. · Responsible for improving the routing of all shipments to achieve cost reductions in transportation costs. · Create and maintain key freight KPIs for the logistics operations; compiles information for monthly freight analysis reporting and Distribution Center metrics reporting, calculates monthly freight accruals · Act as escalation point for communication with suppliers, 3PL, Finance, Sales, Warehouse and Manufacturing · Work with transportation companies as required to resolve shipping and receiving issues · Communicate internally and externally regarding transportation requirements. · Interface with service providers to ensure the facilities are receiving exceptional service from the transportation service providers. · Maintain excellent relationships with Sales, Operations and Freight Vendors by accurately interpreting contracts, tariffs and rates and by providing accurate, clear and concise information in a timely manner. · Work with Sales, Operations and Vendors to ensure the correct freight cost is quoted, entered into the Black Box system, invoiced to the customer, and paid on the invoice. Ensure compliance with all Customs requirements and programs. · Evaluate existing freight rates and proposed changes in rates and recommends changes in freight carriers, rates and discount structures. · Create efficient processes to collect, distribute, and store freight quote information for future order execution and invoice payment. · Create routing guides and shipping instructions for inbound and outbound shipments (domestic and international). Contacts vendors to ensure compliance. · Coordinate with the Distribution Center on packaging requirements and creates processes for order placement and inventory tracking. · Manage freight claim submission and follow-up by working across department lines and with customers. Creates processes to avoid future claims. · Processes customer requests for industry compliance. Works with suppliers and Product Engineering to ensure that all necessary documents are received and customer requests are fulfilled in a timely manner. · Other duties as assigned. Skills, Knowledge, Abilities · Thorough knowledge of international and domestic transportation processes. · Pricing/Quoting experience for all modes (air, ocean, rail, ground, FTL, LTL). · Solid knowledge of domestic and international geography including countries, major cities. · Ability to read, analyze, and interpret general industry documentation/communications. · Experience working with ocean carriers & co-loaders on global rate negotiations · Experience reviewing and negotiating transportation contracts · Evidence of process improvement implementation · Proficiency with AX (or similar ERP system) and Microsoft Office applications · Strong analytical and problem solving skills · Ability to interpret tariffs and contracts · Ability to recommend and implement process improvements · Strong organizational skills · Ability to multi-task and prioritize within many different projects · Strong reporting skills · Excel in time management Education/Experience Requirements · Requirements: Bachelor’s degree or equivalent · 5 years of experience in similar role Supervisory Responsibility None Black Box is a leading technology solutions provider. Our mission is to accelerate our customers’ business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks. Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.