Responsibilities Carrier compliance to include track & trace check calls Ensure route guide compliance by holding carriers accountable to haul their allotted award Proactive shipment tracking and customer alerts for known anticipated service gaps Timely issue resolution Flexible work schedule to ensure coverage Ability to manage loads via a TMS software solution Deliver 95% OTD as measured to the delivery appointment Select optimal mode of transportation to deliver the right service solution at the lowest landed cost Support of daily work flow including load coverage and customer issue resolution Timely support and oversight of load management Strong working knowledge of customer’s supply chain, requirements, and new initiatives (Favorable service perception via customers perspective) Qualifications Fluent in English Bachelor’s degree in Business/Control/Operations Ability to effectively communicate with OTR drivers and dispatchers in a constructive manner Strong passion for customer service and logistics excellence Ability to learn and update transportation management system Ability to effectively interact and build a favorable business relationship with all carriers and customers Proactive shipment tracking and customer alerts for known anticipated service gaps Ability to operate and flourish in a fast paced environment Strong team player and committed to teamwork in all situations Willingness to embrace change and all other assigned duties for the greater good of the team Strong computer and typing skills required Proven ability to lead, coach, motivate, and support others Commitment to excellence in customer service and logistics excellence Knowledge of transportation industry and standard tools / goals Demonstrate ability to organize and analyze data Proficiency in making decisions to achieve customer goals Proficient use of Microsoft Office Suite Bachelor’s degree in Business preferred with 2-3 years business/control/operations experience Outstanding organizational and follow-up skills — Sensitivity with confidential information Excellent written and verbal communication skills Requires creative thinking and problem-solving skills