Description

Now hiring!

Logistics Customer Service Rep

Seeking candidate with experience supporting distribution/logistic environment and drivers with deliveries.

Day shift

Job Duties and Responsibilities:

·       Assists customers and drivers by phone, in person, and by e-mail providing them with timely answers and great customer service.

·       Processes shipping and receiving documents with customer and company WMS systems. Maintains and coordinates daily shipping/receiving schedule with Operations, customers, and drivers.

·       Presents timely communications to management team about on-going issues or new developments with customers that may affect the current and future status. Assists with other duties including month-end inventory reconciliation, corrective action responses, month-end closing process, etc.

·       Acts as back-up mainly for Customer Service Lead but can back up any of the other team members as needed.

·       Possess the following skills and knowledge: Strong customer service and interpersonal skills; including good decision-making skills.

·       Ability to resolve customer/CSR/driver issues quickly and creatively. Familiar with trucking operations.

·       Available to work in multiple-shift operation, weekends, and OT as needed on short notice when required.

·       Strong organizational skills; attention to detail.

·       SAP and BOL experience and skills preferred. Along with inventory control.

·       Must understand WMS system functions. Good computer skills: Microsoft Word, Excel, TMS.

·       $18.50 hourly rate

·       Strong customer service and interpersonal skills; including good decision-making skills.

·       Ability to resolve customer/CSR/driver issues quickly and creatively.

·       Familiar with trucking operations.

·       Available to work in multiple-shift operation, weekends, and OT as needed on short notice when required. 

·       Strong organizational skills; attention to detail.

·       SAP and BOL experience and skills preferred. Along with inventory control.

·       Must understand WMS system functions. Good computer skills: Microsoft Word, Excel, TMS.

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