Logistics route planning with the budgeted logistics cost Coordinates with Repair Centers and Centers for order delivery issues and coordinates equipment reverse logistics JOB FUNCTIONS Develops internal route plan and updates as per the bi-weekly orders Provides communication to the Region Repair Center managers Manages sub-contract transport vendor operations Extracts and analyzes data from an ERP, EAM system, logistics/shipping software, and creates reports Provides prompt follow up on shipping schedules and route issues to mitigate any field concerns Oversees urgent field requests, responsible for making appropriate shipping arrangements as needed Provides shipment tracking and corrects errors as needed to prevent field concerns Provides key metric reporting for on-time delivery and order fulfilment rates Coordinates delivery schedules Maintains internal customer relationships and ensures timely responses to queries Monitors truck PM, coordinates truck maintenance and safety audit Coordinates with transport vendors for placing the trucks as per internal logistics route schedule and monitors the deliveries Coordinates with repair center manager and drivers for safety, compliance, and truck operation risk mitigation process Coordinates the truck equipment and software availability to regional repair center Routes all same and next day deliveries according to established logistic metrics by region or area Utilizes recommended routing plan based on available resources to optimize routes and delivery personnel Communicates to the branches regarding time frames and any other work order issues that negatively impact the routing of a delivery Monitors a driver's progress during the day and communicates back to the branch level any issues related to impacting missed time windows Coordinates with region repair center manager on all action plans that would ensure driver compliance with targeted financial objectives Complies with and adheres to all regulatory compliance areas, policies, procedures, and "best practices" according to Logistics, DOT, ACHC, and local state labor laws Ensures proper service levels are met and communicates with the servicing branch of undeliverable order and/or service failure Reviews all undeliverable orders and directs them to the appropriate parties for immediate/expanded follow up Demonstrates professional etiquette and courtesy when interfacing with customers and branches regarding issues that impacts the ability of the dispatcher to effectively route a work order to a driver in the field Some travel may be required