The Summer 2026 Lodging Intern has the opportunity to complete rotations in Front Desk, PBX, Concierge and Butler Services over the course of the 12-week internship program. During weeks one and two, you will gain practical experience while working as a Guest Service Agent. The remaining portion of the internship will involve gaining exposure to various supporting outlets. The internship typically begins Mid-May through Mid-August and consists of 12 weeks of consecutive full-time work. Interns will be tasked with completing a project over the course of their internship specific to their department. The Lodging Intern is responsible for communicating with resort guests in a professional manner, developing phone list knowledge in order to transfer calls appropriately, and utilizing LMS computer applications. In addition, he or she assists guests with the check-in and check-out process, makes reservations for resort activities, and maintains updated information regarding resort hours of operation and events. The internship typically begins Mid-May through Mid-August and consists of 12 weeks of consecutive full-time work. Interns will be tasked with completing a project over the course of their internship specific to their department.

ESSENTIAL FUNCTIONS:

Personally greeting guests upon initial contact. Performing PBX functions as requested by the Front Office Manager. Developing knowledge of LMS computer applications, Host, HOTSOS, and various booking applications. Providing guests with assistance at the front desk during the check-in and check-out process as well as throughout the course of their stay. Ensuring that resort guests are familiar with the location of their rooms. Maintaining knowledge of the resort's services, amenities, and attractions. Developing an understanding of the reservation process. Making walk-in reservations for on and off-site dining, activities, and entertainment. Keeping updated information regarding hours of operation, menus, and special packages available at all times. Maintaining cleanliness in all work areas. Performing any additional duties and responsibilities as assigned by management.

Qualifications:

High school diploma required. Previous experience in the hospitality industry is preferred. Candidate must have the ability to work varying shifts, including evenings, weekends, and holidays. Must be enrolled in or a recent graduate of a Bachelor's degree program in Hospitality Management or a related discipline. Candidate must have the ability to speak English fluently. 

WHY WORK FOR NEMACOLIN?
Kick-start your career at Nemacolin, a world-renowned luxury resort nestled in southwestern Pennsylvania. Nemacolin boasts an unparalleled blend of elegance and adventure, offering an array of amenities that redefine luxury. With two Forbes-rated hotels from which to choose, guests are treated to the epitome of comfort and style. A five-star, five-diamond restaurant sets the stage for exquisite dining experiences, while our on-site wildlife habitats bring animal encounters to a whole new level. The opulent spa, championship golf courses, and a range of outdoor activities, including fly fishing, skiing, and snowboarding, provide a holistic and exciting getaway.

As a part of the Nemacolin team, you'll have the chance to work in a dynamic and supportive environment where your skills and passion will flourish. We believe in fostering growth and providing our team members with opportunities to shine and advance in their careers. Join us in delivering unparalleled experiences that leave lasting memories for our cherished guests and members. Real Life Magic meets boundless opportunity at Nemacolin. Come, be a part of it!

ASSOCIATE PERKS:
What is in it for you? As a Nemacolin associate, you won’t just have a bright future — you’ll have a bright present! You are invited to join our warm, supportive community, where you’ll enjoy competitive wages, exciting events, a full suite of benefits, discounts, and perks, and access to amenities at our associate community Wisteria.

Attractive 401(k) plan Paid vacation, holidays, and personal hours Family medical, dental, and vision insurance. Long-term and short-term disability insurance Employee and educational assistance program Up to 40% off Retail, Spa, Activities, Food and Beverage at the Resort On-site uniform and dry-cleaning services Discounted meals during breaks in associate break areas

Wisteria Associate Community- Wisteria is Nemacolin’s way of showing our appreciation to our associates. This neighborhood is exclusive to associates and contains a Pub, Market, and Fitness Center. As a member of Team Nemacolin, you’ll enjoy these exclusive amenities.

Associate Recognition programs- Nemacolin realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and their ability to consistently exceed guests’ expectations.
Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs:

Opportunities for advancement – At Nemacolin, we encourage our associates to grow within the organization and gain experience in a variety of departments to better understand the hospitality industry. Nemacolin prides itself on promoting from within the organization, and many of our upper-level managers began in entry-level positions and advanced into their current roles. Mentoring and coaching programs – As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests, while sharing knowledge, advice, and encouragement along the way.