Job Description

WHAT YOU’LL DO​

As a Location Support Specialist for the USA- CA- PR Sales Market, in the Business Tech function, you will handle a wide range of tasks involving hands-on support for end users. The role can be seen as Support Services’ pro-longed arm on site to provide technical assistance and support in troubleshooting.

This hybrid role reports into our Market Business Tech Operations Manager and is based out of the New York City Support Office.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*

Act as Support Services’ extended arm on site for technical assistance and troubleshootingProvide hands-on support for end users for incidents that cannot be solved remotelyResponsible for on-site configurations, installations and inspections of products and services (e.g. hardware for new employees)Provide technical assistance such as troubleshooting of malfunctioning software and hardware, as well as perform local installations for offices and warehouses onlyResponsible for documentation and communication of ongoing assignments, progress, and potential areas of improvementProvide hands and feet for infrastructure specific needs including physical checks/work and maintenance (infrastructure vendor management e.g., ISP, telephone etc.) *

Qualifications

WHO YOU ARE​

We are looking for people with…​

Relevant experience is more important than formal education. However, a Higher Vocational Education can serve as a good baseExperience in providing hardware and software diagnostics and supportProficiency in operational understanding about common office, store and warehouse equipment and technologies (printers, laptops, smartphones LAN etc.)Proficiency in operational understanding of IT-infrastructure services, components, and architecturePrevious experience in vendor coordination with regards to problem-solving preferred but not requiredPrevious experience with working with ServiceNow tool preferred but not requiredProblem solving Service-mindedSolution orientedClear communicationInclusive, positive, open to feedback, willing to multitask and learn on the job

 

 

Additional Information

WHO WE ARE​

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.​

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We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. ​

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Why You’ll Love Working at H&M

We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disabilityWe pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 yearsYou’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleaguesWe are an inclusive company where you’re encouraged to be yourself at workYou will have access to a large global talent community, where career growth and aspirations have no limitsWe believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match  401k, paid leave programs, and paid time off, including a community day to serve your local communityYou’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS

 

Compensation: salary range is $28.74 - $31.98 hourly **

*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion.

**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

EEOC Code: PRO

Job Status: Hourly, Non-Exempt