Keywords is an international technical services provider to the global games industry. Established in 1998 in Dublin and now with operations in 13 studios across 10 countries, it provides integrated services for localization, testing, audio, art creation and customer support in over 40 languages and 12 game platforms to the world’s largest games publishers and developers.

We are looking for a proactive and organized External Resource Coordinator to support our resource management efforts in the gaming localization industry. This role primarily involves the selection and recruitment of text and audio resources, along with day-to-day communication with external resources, coordination, performance tracking, and database management to ensure smooth project execution.

Reporting to the Resource Management Lead, you will collaborate closely with Project Managers and Quality Management teams to ensure timely resource availability and contribute to operational efficiency. This position is ideal for someone with strong administrative skills, clear communication, and an interest in vendor and freelance coordination within a fast-paced production environment.

Key Responsibilities

Resource Coordination and Database Management

Support the assignment of text, audio, and DTP resources for localization projects. Track and update resource availability and project allocations using internal systems and workflows. Maintain and organize the resource database to ensure accurate and up-to-date records.

Operational Support and Workflow Execution:

Assist in implementing task assignments for text, audio, and DTP based on project needs. Help streamline daily workflows and resource communication to prevent project delays. Proactively monitor task progress and flag capacity risks or delays to the Resource Management Lead.

Vendor and Talent Communication:

Serve as a key point of contact for external resources. Coordinate onboarding, documentation, and availability checks with external partners. Collect feedback on performance and help maintain quality and compliance standards.

Resource Recruitment and Onboarding

Support the recruitment and onboarding of freelance and vendor resources for text, audio, and DTP localization tasks. Collaborate with Project Managers and Quality Management teams to understand upcoming project needs and skill requirements. Ensure timely sourcing and coordination of resources to match project timelines and specialization demands. Escalate recruitment gaps or availability risks to the Resource Management Lead as needed.

Quality and Administrative Support

Collect and organize quality feedback from QM and PM teams, and assist in analyzing performance trends across resources. Maintain organized records of resource performance feedback and availability, using spreadsheets and internal tracking tools. Manage and update rate cards, availability logs, and contract documentation with high attention to detail. Use Excel (e.g., PivotTables, filters, formulas) to analyze resource data and support internal reporting. Support the Resource Management Lead in preparing summaries or insights for team discussions and operational reviews.