Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

15,000 trained professionals250+ locations worldwideFortune 500Globally unified systems

Job Description

Scope of position

To create a unique Expeditors customer experience through total ownership of and accountability to:

Understand global customer's profile, needs and expectations,Retain existing business and coninuous pursuit of global business development,Create a strategic and mutually beneficial relationship for Expeditors with the customer worldwide.

System & Tools & Account Administration

Proper Customer Organization structure in CRM following the company's global standardsCRM input and management ensuring data integrity at all timesAssist in creating and maintaining customer's SOPs and ensure full ownership of tactical responsibilites by operation and customer service teamsSet the right expectations internally as well as externally with the customersLeverage and implement Expeditors' reporting tools and value add solutions internally and externally with all selected customersEvaluate their usage and quantify cost savings/cost avoidannceUtilize corporate approved templates and presentations and customize when necessary

 

Retention

Establish proper customer business mapping to ensure complete understanding of customer's global business, stakeholders, spending, strategy, goals, etc.Create and communicate a global strategic business plan in alignment with the customer's mapping and Expeditors' goalsEnsuring global visibility and collaboration across Expeditors' network (Strategic updates, KPIs, service deliverables, initiatives, etc.)Penetrate customers' organization structures at all levels, developing relationships beyond the main point of contact at all locationsInitiate value added solutions based on Expeditors' service offerings and technologyEnsure and drive the appropriate global allignment and engagement with the customer through meetings and reviews

Development

Persue a larger global wallet share with all customers while promoting up and cross selling with all customers at all locationsCollaborate with the various department and branches through regular meetings and joint calls to promote existing new service offerings at all locationsOwnership, accountability, and ongoing management of global pipeline and opportunites to ensure a healthy growth potential and faster business closurePromote Expeditors' marketing activities and customer eventsSchedule regional and international travel when necessary to address global business need and growth potentialContinuous review of customers' revenue report and analysis aimed at identifying "at risk" customers and negative trends

 

Measurement of Success

Annual performance reviewHas an active sales pipeline for most customersGlobal revenue development and product diversification of district owned accountsRatio of unplanned customers lostDynamics data integrity and timlinessCustomer meetings and reviews as required

 

 

 

 

 

Qualifications

Requirements- Skills, Education, Experience:

High school degree or equivalent business qualifications.

Minimum two years Expeditors/industry experience.

Ability to create/write customer requirements clearly for use by other Expeditor employees.

Knowledge of required Expeditors operating systems as well PC skills including word processing and Excel.

Demonstrated customer service skills and proven interpersonal skills.

Level one Account Management certification.

Level one Sales certification.