Duties and Responsibilities related to the Lobby Hostess role:Act as the first point of contact for all guests entering the lobby, providing a warm, genuine, and culturally appropriate welcomeGreet guests with a professional and friendly demeanor, addressing them by name whenever possible to create a personalized experienceGracefully manage the flow of guests in the lobby, preventing congestion and ensuring a smooth and pleasant arrival process.Escort guests to the reception desk, lounge, restaurant, or other hotel facilities as neededServe as a primary resource for guests, proactively answering inquiries about hotel services, facilities, local attractions, and events in DohaAssist guests with reservations for hotel restaurants, spa treatments, or other internal services.Provide clear and accurate directions within the hotel and to external destinations.Handle guest requests promptly and efficiently, or direct them to the appropriate department (e.g., Front Desk, Bell Desk).Assist guests with transportation inquiries, coordinating with the doorman or valet servicesMaintain the impeccable presentation and ambiance of the lobby area, ensuring it is always clean, tidy, and welcomingMonitor the lobby environment, reporting any issues such as lighting problems, temperature discomfort, or maintenance needs to the relevant departmentsCoordinate with the Door Hosts to ensure seamless handling of guest arrivals, departures, and luggageCommunicate effectively with the Front Desk and Guest Relations teams to anticipate the arrival of VIPs or guests with special requirementsManage waiting lists for restaurants or events hosted in the lobby areaMaintain a log of guest feedback, comments, and concerns, reporting important information to managementAssist with light administrative tasks as directed by the Front Office ManagerStay updated on all hotel promotions, daily events, and operational changes to provide accurate information to guestsDuties and Responsibilities related to the Lobby Hostess role:Act as the first point of contact for all guests entering the lobby, providing a warm, genuine, and culturally appropriate welcomeGreet guests with a professional and friendly demeanor, addressing them by name whenever possible to create a personalized experienceGracefully manage the flow of guests in the lobby, preventing congestion and ensuring a smooth and pleasant arrival process.Escort guests to the reception desk, lounge, restaurant, or other hotel facilities as neededServe as a primary resource for guests, proactively answering inquiries about hotel services, facilities, local attractions, and events in DohaAssist guests with reservations for hotel restaurants, spa treatments, or other internal services.Provide clear and accurate directions within the hotel and to external destinations.Handle guest requests promptly and efficiently, or direct them to the appropriate department (e.g., Front Desk, Bell Desk).Assist guests with transportation inquiries, coordinating with the doorman or valet servicesMaintain the impeccable presentation and ambiance of the lobby area, ensuring it is always clean, tidy, and welcomingMonitor the lobby environment, reporting any issues such as lighting problems, temperature discomfort, or maintenance needs to the relevant departmentsCoordinate with the Door Hosts to ensure seamless handling of guest arrivals, departures, and luggageCommunicate effectively with the Front Desk and Guest Relations teams to anticipate the arrival of VIPs or guests with special requirementsManage waiting lists for restaurants or events hosted in the lobby areaMaintain a log of guest feedback, comments, and concerns, reporting important information to managementAssist with light administrative tasks as directed by the Front Office ManagerStay updated on all hotel promotions, daily events, and operational changes to provide accurate information to guestsIdeally with a relevant degree or diploma in Hospitality or Tourism managementMinimum 2 years work experience in hotel operationsGood customer service, communications and interpersonal skills are a mustIdeally with a relevant degree or diploma in Hospitality or Tourism managementMinimum 2 years work experience in hotel operationsGood customer service, communications and interpersonal skills are a must