JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Lobby Ambassador

40 hours per week, Finsbury Circus

As a Lobby Ambassador at JLL, you'll be the face of our organization, shaping a brighter way for our clients and fellow employees. In this pivotal role, you'll create a welcoming and professional environment in our corporate lobbies, embodying our culture of collaboration and innovation. You'll have the opportunity to interact with a diverse range of individuals, from high-level executives to valued clients, ensuring their experience aligns with JLL's commitment to excellence. This position allows you to thrive in a dynamic setting where every day brings new challenges and opportunities to showcase your exceptional interpersonal skills.

What your day-to-day will look like:

• Greet and direct visitors, employees, and clients with a warm, professional demeanor

• Manage visitor check-in processes, including issuing badges and notifying appropriate staff of arrivals

• Assist with internal/external bookings as required with full meeting room accountability

• Ensuring that all meeting rooms, services, VC, facilities and public areas are set and maintained to the expected standards.

• Ownership and ability to facilitate room set ups – including moving flexible furniture

• Be aware of room status in client rooms at all times & support internal rooms appropriately, ensuring the room is ready prior to the next booking

• Provide/report information on the available facilities, arranging viewings and accompanying clients on tours of the facilities as and when required

• Be aware of room status in client rooms at all times & support internal rooms appropriately, ensuring the room is ready prior to the next booking

• Handle incoming phone calls, messages, and inquiries with efficiency and courtesy

• Maintain a clean, organized, and safe lobby area

• Coordinate with security personnel to ensure building safety protocols are followed

• Assist with basic administrative tasks as needed

• Embrace innovative ways of working to enhance the visitor experience

Required Qualifications:

• Experience of working within a Corporate or 5* Hotel Reception environment

• Independent and self-managing worker

• Strong customer service skills- a great networker!

Experience in customer service or hospitality

• Excellent verbal and written communication skills

• Proficiency in Microsoft Office Suite

• Ability to multitask and prioritize in a fast-paced environment

• Professional appearance and positive attitude

• Ability to use initiative and remain calm under pressure

• A strong team player with the ability to multi-task & prioritise work commitments.

• Flexible approach to departmental requirements.

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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