An employer is looking for a Loan Software Analyst in Dallas, TX. Your primarily responsibility will be to provide customer support for the clients mortgage/ loan processing software products. Typically your customers will be mortgage brokers. You will handle loan processing related questions associated with the software and its functionality. You will instruct them on how to use the software and how to navigate its process/ workflows. You will take requests from the queue and work with customers via email and phone. You will document all communications in the internal system for future reference and escalate any advanced issues to the senior team.

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