Join our Wholesale Lending Services (WLS) team as a Loan Servicing Specialist III, where you will play a key role in processing complex loan transactions across various market segments. This mid-level processing role involves handling monetary transactions, conducting in-depth research, and maintaining system integrity. You will have the opportunity to develop your skills in a dynamic environment, with career progression based on performance metrics such as productivity, quality, customer satisfaction, and team contributions.

As a Loan Servicing Specialist III within our dynamic loan processing team, you will be tasked with the processing of complex loan transactions, ensuring the accuracy and integrity of our loan systems. Collaborating closely with internal partners, you will provide exceptional customer service and support to various market segments, including Business Banking, Global Wealth Management, Investment Banking, and Commercial Banking.

Job Responsibilities

Create PDF batch work for quality control and document repositories.Book new loans and complete transactions on existing loans.Review and process various forms of monetary transactions on commercial loan systems.Complete transactions and transfer funds to internal general ledger or DDA accounts.Process transactions for customer relationships using ACBS, Loan IQ, Servicing Express, and VLS loan systems.Provide exceptional customer service, focusing on high-volume or unique activities requiring interaction with internal market and credit partners.Calculate interest and fee accruals for billing purposes.Handle miscellaneous debits and credits related to loan funding.Research detailed requests from line of business partners related to processed transactions.Resolve transaction exceptions or rejects.Meet service level expectations and achieve team and individual productivity and quality goals.

Required qualifications, skills and capabilities:

Successfully complete all periodic High Value Business Entitlements (HBVE) background checks.Have at least 2 years of experience in loan operations and/or quality control in banking or financial services.Proficient in Microsoft Office applications, including Excel, Word, and Outlook.Ability to adapt to internal tracking and monitoring systems.Possess knowledge of ACBS and/or Loan IQ systems.Understand US Dollar and Foreign Currency Loans.Have a working knowledge of legal and credit documents.Ability to interpret standard reports and forms.Exhibit exceptional customer service skills with excellent interpersonal and communication abilities.Demonstrate strong organizational and time management skills, with the ability to multi-task and prioritize.Maintain high performance levels in stressful and high-volume environments, with attention to detail and creative problem-solving skills.

Preferred qualifications, skills and capabilities:

Bachelor’s degree or higher in Accounting, Business or Finance preferred.