Loan Servicing Specialist
Arizona Central Credit Union
Arizona Central Credit Union Ranked Top 10 Best Places to Work in AZ for 2025
"The 10 best places to work in financial services" AZBIGMEDIA
Arizona Central Credit Union offers a comprehensive benefits package, including medical, dental, vision, 401k with up to 6% match, an employee assistance program, and much more.
Role: This position will be responsible for reviewing collateral protection documentation and reports, handling escrow accounts for mortgage loans, and assisting with perfecting liens on all collateralized loans.
Summary of Responsibilities:
+ Ensure all loans have proper documentation of escrow accounts and disbursement dates.
+ Work with and monitor various reports generated by collateral protection insurance vendor and/or Keystone to ensure proper charges/refunds are being posted.
+ Maintain an awareness of mortgage servicing rules and regulations and state motor vehicle rules and inform management of any procedural changes/updates.
+ Maintain open communication with branch personnel and assist with CPI, title and escrow related (taxes and insurance) issues or questions.
+ Assist with quoting title fees and issuing 90 day permits to members and/or loan personnel.
+ Process and/or monitor Guaranteed Asset Protection (GAP) and Mechanical Breakdown Protection (MBP) claims or cancellations.
+ Pick up the mail from the post office box daily/may include driving your own vehicle.
+ Sort and distribute all incoming internal, external and FedEx mail.
+ Prepare outgoing inter office mail, external mail and FedEx Shipments including folding, sealing, stamping
+ Prepare external mail and FedEx Shipments including folding, sealing, stamping, place/remove account holds on bad addresses and update address change requests.
Hours:
+ Monday - Friday: 9:00 am - 5:30 pm (no weekends)
+ Remote work is available after three months (Hybrid).
Knowledge, Skills and Abilities:
+ Experience: One to three years of similar or related experience.
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