Job Purpose & Scope Performs a variety of administrative duties along with daily back-office loan functions, including assisting insurance vendors, providing support to the Bank’s lending staff with insurance matters, and performing flood reviews. Essential Job Functions + Provides accurate and timely audit, processing and payment preparation of monthly invoicing. from service providers and Bank’s Insurance serving vendor. + Posts insurance refunds and waived + Prepares maintenance form to remove increased payment. + Facilitates communication between Bank’s lending staff and insurance + Responds to requests from Bank’s lenders and support + Generates accurate and timely weekly reports that will be provided to insurance + Generates the monthly report and remits the monthly VSI premiums to Insurance + Performs a regulatory, timely and accurate flood review on all loans when the collateral lies in a Standard Flood Hazard Area. Ensure compliance with the National Flood Insurance Program and Private Flood Insurance. + Handles customer calls and research items for problem resolution, escalating when necessary. + Performs other related duties as assigned. Knowledge, Skills & Abilities + Ability to work under close supervision. + Ability to demonstrate excellent customer service skills. + Ability to maintain confidentiality. + Ability to communicate effectively and professionally both in writing and verbally. + Ability to demonstrate effective organizational skills and adapt to change and repeated interruptions. + Ability to demonstrate accuracy and attention to detail under pressure and with deadlines. + Ability to work extended hours as + Skill in using computer programs and/or desktop applications, including Microsoft Word and Excel. Basic Qualifications + High school diploma or + Minimum of one (1) year of experience in using computer programs and/or desktop applications, including Microsoft Word and Excel, required. + Minimum of one (1) year of experience in lending, insurance, banking, or related financial environment, preferred. Job Expectations Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation. Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time. EEO Statement Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.