sition Summary: The Loan Collections Specialist is responsible for managing and resolving delinquent loan accounts. This role involves contacting borrowers to negotiate repayment plans, processing payments, and maintaining accurate records of all collection activities. The specialist works closely with other departments to ensure compliance with company policies and regulatory requirements.
Essential Duties and Responsibilities:
Contact borrowers via phone, email, and mail to discuss their delinquent accounts and negotiate repayment plans.
Process payments and update account information in the system.
Monitor and track the status of delinquent accounts and follow up as necessary.
Prepare and maintain detailed records of all collection activities, including communications and payment arrangements.
Collaborate with other departments to resolve issues related to delinquent accounts.
Ensure compliance with company policies, procedures, and regulatory requirements.
Provide excellent customer service and support to borrowers throughout the collections process.
Identify and escalate accounts that require further action, such as legal proceedings or write-offs.
Stay current with industry trends, best practices, and regulatory changes related to loan collections.


Compensation:

$17to $19

Exact compensation may vary based on several factors, including skills, experience, and education.



Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

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