Welcome page Returning Candidate? Log back in! Live Chat Supervisor ID 2025-34560 Posted Date 11 hours ago(9/9/2025 12:52 PM) # of Openings 1 Job Locations CA-AB-Edmonton Job Category Customer Service/Support Position Type Temporary Full-Time Hourly/Salary Salary Is this job for you?

 

Do you believe in putting the customer first?

Are you a team player and do you have an incredible sense of leadership?

Are you motivated by achievement goals?

 

The Brick is actively seeking to expand our management team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in our new launched Chat Team. 

Responsibilities

Reporting to the Chat Operations Manager, the Chat Supervisor will have the following responsibilities:

Maintain excellence in customer service, client communications and follow up processes Recruit, hire and develop staff through coaching, goal setting and conducting performance appraisalsEnsure customer escalations receive proper support and solutions Ensure 100% customer satisfactionProduct knowledge and sales support KPI managementLead by example, promoting teamwork within all departmentsUnderstand, implement, and ensure compliance with all Brick Group policies & proceduresRemote employee management  Qualifications High school diploma or equivalent; post-secondary education an assetTwo or more years of customer service or sales experiencePrevious retail Supervisory or Senior Associate experience an assetProven track record in customer service, operations, or retail managementExcellent verbal and written communication skillsHighly developed problem-solving skillsGood time management skills and work ethicThe ability to promote an extreme level of excellence and pride in customer service and store detailFlexibility to work any shift, including evenings and weekends, as required Why The Brick? A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your familyCompetitive remuneration package that will commensurate with experienceCareer progression potential with plenty of access to ongoing personal and professional developmentEmployee discountsA dynamic environment to showcase your leadership talents.

Apply now

 

 

The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to hrhires@thebrick.com

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