The Litigation Management Specialist sits within the Litigation Management Unit, (“LMU”), as part of the Chubb Global Claims Vendor Management team.  The position is responsible for and assists with the oversight and management of law firm and counsel relationships for Chubb Group Claims North America, establishing rate agreements, vetting and identifying law firms for engagement by areas of practice, lines of business, geographic location as well as providing information and guidance on law firm capabilities and areas of expertise to Claims, Underwriting and the Third Party Administrators that work with Chubb.  The position will also share responsibility managing and responding to conflict waiver requests, defining, establishing, and supporting LMU workflows and processes concerning litigation management principles, oversee and manage special projects and serve as an escalation point to review and respond to law firm relationship issues.

 

Key Responsibilities:

 

Manage and establish relationships with law firms throughout North America in support of internal and external customer needs. Negotiate, manage and establish rate agreements and define business relationship with law firms, principally for the Canadian legal market. Assist with the review and response of vendor conflict waiver requests. Identify opportunities to improve the service quality and performance of law firm vendors. Assess and establish a pipeline for law firm relationships and resources to meet anticipated future Claims and insureds’ needs and demands on legal services. Assist with law firm vendor quality assessment review and litigation process improvement, including developing, analyzing, and reporting on law firm and counsel performance metrics and areas for improvement to manage costs, improve claim handling, and improve law firm production and results. Serve as an escalation point and provide customer support for legal counsel related inquiries. Effectively communicate and partner with internal and external business partners and customers at various levels to achieve common goals. Manage and oversee special projects related to litigation vendor management.  Project manage legal counsel related initiatives, including law firm quality assessment, processes and projects associated with law firm utilization and engagement. Understand customer needs, analyze, and resolve problems effectively, adjust work style to meet customer needs. Support LMU workflows and processes involving law firm management and relationships. Maintain a courteous and professional manner at all times. Perform any and all duties as assigned related to the goals of the Litigation Management Unit and Chubb. Law Degree, JD preferred. Minimum of three years of experience in litigation management, law firm administration, and/or claim handling. In-depth knowledge of the litigation process, claim litigation handling and litigation management protocols. Knowledge and familiarity of the Canadian legal environment and processes a plus. Experience in handling all aspects of a lawsuit including but not limited to pleadings, motion practice, discovery, including e-discovery, trial experience a plus. Excellent interpersonal skills and proven ability to interact effectively at various levels within the corporation and with law firm personnel. Superior negotiation and problem resolution skills. Must have exceptional ability to multi-task and prioritize activities to ensure timely task responses. Strong skills in leading continuous process improvement and data quality initiatives. Excellent verbal and written communications skills. Strong computer literacy with knowledge of Microsoft products including Microsoft Office Suite.  Knowledge of e-billing software a plus. Proven ability to work across department and functional lines to influence and direct others to achieve goals. Ability to see “big picture” while maintaining attention to detail. Strong analytical, writing and communication skills. Creative self-starter with strong organizational skills. Ability to work independently and as part of a team. Travel may be required.